Service Delivery Manager

Ørsted A/S; Barrow-in-Furness; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global energy company based in the UK is seeking a Service Delivery Manager to ensure high customer satisfaction and stable IT operations. You will collaborate with various teams while focusing on stakeholder engagement and delivering IT products and services. This role requires a strong background in service delivery management and excellent communication skills. Work environment is hybrid, facilitating flexibility and productivity.

Benefits

Inclusive workplace

Opportunities for growth and impact

Fair rewards for achievements

Qualifications

• Experience as a service delivery manager in a global organization.
• Ability to handle pressure and manage a variety of tasks.
• Excellent communication skills and personal drive to achieve results.

Responsibilities

• Establish good relationships with key stakeholders.
• Act as the primary contact for IT inquiries and issues.
• Lead initiatives to improve operational maturity.

Skills

service delivery management

IT consultancy

communication skills

agile environment management

stakeholder management

Job description

Join us in this role where you'll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our internal IT teams, you'll facilitate collaboration meetings, provide relevant performance reporting, and help to resolve complaints and pain points, by raising attention and anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management. You'll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part of a cross‑functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with a colleague taking care of the east coast and together you will support our business in the UK, ensuring delivery of IT products and services to the business and continuously increasing the level of operational maturity. You will be working in a hybrid mode from our West Coast Hub in Barrow. You'll play an important role in:

Responsibilities

• establishing a good relationship with key stakeholders and ensuring an organisational focus on issues raised to achieve a high level of satisfaction in the delivery of IT services
• acting as the primary contact for the relevant business unit, addressing a wide range of IT inquiries and issues, while also enforcing and supporting IT service management disciplines
• continuously building and maintaining the right level of SLAs and tools
• establishing the necessary SLA and ensuring transparency in reporting and KPIs
• leading initiatives to improve operational maturity and increase the quality of IT services we deliver as an organisation, e.g., participation in tenders
• participating in our Change Advisory Board (CAB) to meet customer needs and protect operations, by ensuring high quality of IT related changes

Qualifications

• have experience as a service delivery manager, IT management consultant, or similar, in a global organisation and at enterprise level
• have a consultancy mindset with the flexibility to manage a variety of tasks, combining people skills and IT knowledge, whilst keeping sight of business value in an agile environment
• have experience collaborating with both infrastructure and application management specialists, as well as communicating efficiently with management and specialists at different levels
• have excellent communication skills and a personal drive to achieve results
• have the ability to set the scene, provide a clear agenda, lead across various teams and stay focused
• have the ability to handle pressure well, and work through resistance to get things done

About Ørsted

• We provide countries, companies, and communities with sustainable, reliable, and cost-competitive energy solutions, including offshore and onshore wind, solar PV, and energy storage.
• Our vision is to create a world that runs entirely on green energy.
• We built the world's first offshore wind farm, Vindeby in Denmark, in 1991, and completed the world's largest, Hornsea 2 in the UK, in 2022.
• We were founded in Denmark in 2006 and now have approximately 8,000 employees, working in 15 countries and counting.

An inclusive team At Ørsted we strive to be an inclusive workplace where you're respected for who you are, valued for the unique perspectives you bring, and rewarded fairly for what you achieve. We want all employees to have the same opportunities for impact and growth, no matter their age, race, ethnicity, place of birth, gender, sexual orientation, or disability.