Service Delivery Leader

London and North Western Railway Company Limited; Bishopstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading train services company in the UK is seeking a Service Delivery Leader to ensure that maintenance teams achieve production targets and uphold quality standards within a safety-driven environment. Key responsibilities include supporting team leaders, managing operational incidents, and implementing best practices for efficiency. Ideal candidates possess a Level 3 Engineering qualification and thorough knowledge of rail vehicle maintenance. This full-time role offers a competitive salary and benefits along with a fast-paced work environment.

Benefits

25 days annual leave

Pension

Life and healthcare cover

Travel Pass

Cycle to Work scheme

Retailer discount scheme

Qualifications

• Level 3 Qualification in Engineering – NVQ is preferred.
• Good understanding of rail vehicle maintenance.
• Competence Assessor A1 / A2 trained or working towards.
• Strong understanding of mechanical and electrical engineering.

Responsibilities

• Lead and motivate maintenance teams to meet production targets.
• Support the Training and Competence team with assessments.
• Ensure trains are maintained, cleaned, and serviced safely.
• Manage operational incidents to minimize disruption.
• Responsible for recording activity accurately using relevant systems.

Skills

Leadership

Engineering understanding

Competence assessment

Mechanical engineering

Electrical engineering

Education

Level 3 Qualification in Engineering

Tools

SAP

Maximo

Equinox

Job description

Join the Arriva TrainCare Team as a Service Delivery Leader!

Organisation - Arriva TrainCare (ATC)

Contract – Fixed Term Contract until December 2026

Working Hours – 37.5 hours per week Monday – Friday 07 : 00 – 15 : 00

Location – Eastleigh

About Us

At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.

Arriva TrainCare is part of Arriva, you’ll be part of a professional team with these core behaviours at heart;

We care passionately

We do the right thing

We make the difference

Benefits include 25 days annual leave plus standard UK bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.

The Role

Reporting to the Depot Manager, you will assist with ensuring all areas of the business are kept up to date, support the management of depot movements and help to manage team leaders, fitters and fuel point assistants day to day.

What You’ll Do

Lead, support, motivate and work with the members of the maintenance teams to achieve the set production targets as well as identify and implement best practice and operational efficiencies.

To support the Training and Competence team with local assessments and training of staff members.

To ensure trains are maintained cleaned and serviced safely to agreed quality standards to meet the operational requirements for both ATC and its Customers.

Implementation and maintenance of safety systems, production efficiency and quality output at the relevant ATC Depot site.

Hold 121s and RTW’s with direct reports in a timely fashion – should DM not be available.

Carry out initial training of new staff members including overnight operations. Mentoring and coaching of Team Members to ensure that they fulfil their job requirements and have the relevant training to do so.

Maintain good employee relations with direct team and follow HR policies and procedures when dealing with ER matters.

Manage operational incidents to minimise disruption to both ATC infrastructure and customer’s services.

Ensure that all staff within the team structures receives technical / non-technical and Safety briefs as and when required. Ensure compliance with required close out timelines.

Act as the PICoTM for all movements on depot and DP for setting up safe systems of work for the duration of your Duty.

Daily management of all stores deliveries to include booking stock into the ATC system and support carrying out weekly depot stock checks.

Direct management of all calibrated items, fuel stock ordering and control of depot waste streams.

Responsible for the effective recording of activity in accordance with Company, Customer and best practice Standards, utilising SAP, Maximo and E2M.

Carry out safety tours and ensure actions are closed in a timely manner.

What You Bring

Level 3 Qualification in Engineering – NVQ is preferred

Good understanding of rail vehicle maintenance

Competence Assessor A1 / A2 trained or working towards

Sound understanding of railway reporting and IT systems including and not limited to Equinox, SAP, Maximo, Realtime trains and Nexala / E2M.

Strong understanding of mechanical and electrical engineering

Ready to start your next journey?

If you’re passionate about making a difference and supporting Arriva TrainCare, we want to hear from you!

Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.