Service Delivery Lead

The Air Ambulance Service; Coventry; On-site; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Employee Assistance Programme

Inclusive workplace and EDI networks

Job summary

The Air Ambulance Service is seeking a Service Delivery Lead (NCAA) based in Coventry, with relocation to Catthorpe by 2027. You will lead operational teams across sites, drive continuous improvement, and work with NHS partners to deliver high-quality care for critically ill children.

Your role focuses on governance, performance data analysis, and shaping strategic priorities while supporting frontline crews and leadership across the charity.

Qualifications

• 5+ years in healthcare with proven operational leadership.
• Qualified Emergency Ambulance Crew, Emergency Care Assistant, or equivalent.
• Strong communication and stakeholder engagement skills.
• Experience using data and safety information to drive improvement.
• Understanding of governance, quality and safety systems.
• Full UK manual driving licence and willingness to travel between sites.
• Flexible, resilient and able to work across shifts and weekends.
• Collaborative leader with focus on continuous improvement and staff wellbeing.

Responsibilities

• Provide visible leadership and foster a culture of continuous improvement and safety.
• Support service governance, incident review and risk management.
• Analyse performance, quality and safety data to drive improvement.
• Lead service improvement projects, priorities and planning.
• Build relationships with NHS Clinical Partner Teams and stakeholders.
• Deputise for Head of Operations when required.
• Occasionally undertake NCAA Crew Member shifts to support demand.
• Champion NCAA through stakeholder engagement and public activities.

Skills

Leadership

Communication

Stakeholder engagement

Data analysis

Governance

Travel willingness

Driving licence

Collaboration

Education

Emergency medical crew qualification

Job description

Initially based in Coventry.

Benefits: Benefits Summary

Join Our Lifesaving Team Service Delivery Lead (NCAA)

Full Job Description:

Location: Initially based in Coventry. The role will be subject to relocation to Catthorpe by (end) 2027. Frequent travel required between operational sites Hours: 40 Salary: £33,712 - £38,368 per annum DOE Benefits: Benefits Summary Help shape the future of a life‑saving national service. As our Service Delivery Lead, you'll play a pivotal role in ensuring the National Children’s Air Ambulance delivers exceptional care to critically ill children across the UK. Working closely with operational leaders, NHS partners and frontline crews, you'll drive service improvement, use data and insight to influence decision‑making, and help deliver a resilient, high‑performing service where every improvement has a real impact on patient outcomes. This is a unique opportunity to combine strategic thinking with hands‑on operational support in a role that truly makes a difference.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose‑driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk

What You’ll Be Doing:

• Provide visible leadership, fostering a culture of continuous improvement, wellbeing, accountability and safe multidisciplinary working.
• Support service governance, compliance, incident review and operational risk management.
• Analyse performance, quality and safety data to drive improvement and inform decision‑making.
• Lead and support service improvement projects, strategic priorities and operational planning.
• Build strong relationships with NHS Clinical Partner Teams, colleagues and key stakeholders.
• Deputise for the Head of Operations when required.
• Occasionally undertake NCAA Crew Member shifts to support operational demand.
• Champion NCAA through stakeholder engagement, fundraising and public awareness activities.

What We’re Looking For:

Essential Requirements

• 5+ years' experience in healthcare, with proven operational leadership experience.
• Qualified Emergency Ambulance Crew, Emergency Care Assistant, or equivalent/higher.
• Strong communication, stakeholder engagement and relationship‑building skills.
• Experience using data, quality and safety information to support decision‑making and service improvement.
• Understanding of governance, compliance, quality and safety systems.
• Full UK manual driving licence and willingness to travel between sites.
• Flexible, resilient and able to work across shifts, weekends and bank holidays.
• Collaborative leader with a commitment to continuous improvement and staff wellbeing.

Desirable

• Experience in emergency care, critical care transfers, retrieval services or aeromedical operations.
• Leadership, management or project management qualification.
• Knowledge of the National Children's Air Ambulance service.

What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.