Service Delivery - Data Centre Operations

Bench IT; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Bench IT in London seeks an experienced Service Delivery Manager / Lead to oversee day-to-day operations of a Data Centre. You will lead a team, ensure SLA-compliant service delivery, and apply ITIL best practices across service and change management.

The role covers full project life cycle, financial reporting, and hands-on DC tech and cabling expertise. You will manage staff, drive projects, and deliver reports while maintaining governance in a regulated environment.

Qualifications

• Experience leading staff and teams in a Data Centre environment.
• Experience managing projects across full life cycle.
• Proven track record delivering services to contractual/SLA requirements.
• Strong ITIL knowledge and experience with service measurement and change management.
• Experience in highly regulated environments such as banking.
• Ability to produce financial and operational reports.

Responsibilities

• Lead, manage, and develop a team within a Data Centre environment.
• Ensure service delivery meets contractual and SLA requirements.
• Manage projects through full life cycle.
• Apply ITIL processes for service measurement and change management.
• Produce financial and operational reports, including trend analysis.
• Support telecommunications infrastructure cabling and DC technologies.
• Build relationships with internal stakeholders, suppliers and partners.
• Maintain governance in a regulated environment.

Skills

Staff leadership

Project lifecycle

Data Centre

ITIL

Stakeholder management

Reporting

Team development

Fast-paced workloads

Education

ITIL certification

PRINCE2 certification

BICSi certification

Tools

Microsoft Office

Project tools

Job description

Service Delivery - Data Centre Ops

London

Bench IT requires an experienced Service Deliver Manager / Lead , to manage the day-to-day running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands‑on knowledge of Data Centre technologies and telecoms cabling infrastructure.

Key Responsibilities

• Leading, managing, and developing a team within a Data Centre environment
• Ensuring service delivery meets contractual and SLA requirements
• Managing projects through the full life cycle
• Applying ITIL processes for service measurement and change management
• Producing financial and operational reports, including trend analysis
• Supporting telecommunications infrastructure cabling and Data Centre technologies
• Building strong relationships with internal stakeholders, suppliers, and industry partners
• Maintaining high standards of governance within a regulated environment

Required Skills & Experience

• Demonstrable experience in staff leadership and people management
• Experience managing projects across the full life cycle
• Proven experience working within a Data Centre environment
• Strong Service Delivery Management experience
• Experience working in banking or other highly regulated environments
• Strong understanding of Data Centre technologies, terminology, and BAU support
• Strong knowledge of ITIL processes, service measurement, and change management
• Experience supporting office and/or data centre environments
• Experience producing financial and operational reports, including analysis
• Experience in delivering services to contractual requirements
• Strong people management, leadership, and team development capability
• Able to manage high workloads and work under pressure
• Extensive experience with telecommunications infrastructure cabling
• Good understanding of industry processes, tools, systems, and partners
• Confident user of Microsoft Office (Word, Excel, PowerPoint) and project tools
• Excellent interpersonal, negotiation, and stakeholder management skills

Desirable

• ITIL certification
• PRINCE2 certification
• BICSi certification

Service Delivery - Data Centre Ops

London