Service Delivery Manager

TGS International Group; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

A data centre connectivity specialist based in the United Kingdom is seeking a Service Delivery Manager. This role involves managing projects, interfacing with clients and stakeholders, and ensuring timely and high-quality service delivery. The ideal candidate will have proven experience in service delivery or project management and a strong background in data center environments. Responsibilities include coordinating resources, delivering status updates, and maintaining high customer satisfaction standards. This is a full-time position with significant growth opportunities.

Qualifications

• Proven experience in Service Delivery or Project Management.
• Strong background in data centre environments or technical installations.
• Excellent stakeholder management skills with demanding clients.
• Confident communicator delivering clear updates.
• Experience coordinating third parties and dependencies.
• Ability to manage multiple workstreams in a fast-paced environment.

Responsibilities

• Manage multiple concurrent projects, ensuring effective control of priorities and risks.
• Act as primary contact for customer stakeholders, providing updates.
• Coordinate internal and external resources for project execution.
• Coordinate and monitor internal and external resources, including engineers, subcontractors, suppliers, and vendors.
• Ensure project milestones are met, including logistics, scheduling, and on-site execution.
• Identify service delivery risks and proactively implement mitigation strategies.
• Maintain high standards of customer satisfaction while protecting project scope, timelines, and commercial outcomes.
• Contribute to process improvement as the business scales operations.

Skills

Service Delivery Management

Project Management

Stakeholder Management

Technical Delivery

Communication Skills

Organizational Skills

Third-Party Coordination

Fast-paced Environments

Job description

Remote based with travel for business need

We are seeking a Service Delivery Manager for a growing data centre connectivity specialist. This will act as the key interface between clients, project teams, and suppliers, ensuring projects are delivered on time, within scope, and to the highest standards. This role will be pivotal to current and future installation projects and is essential as the business continues to expand.

Key Responsibilities

• Manage multiple concurrent projects, ensuring priorities, risks, and dependencies are effectively controlled.
• Act as the primary point of contact for key customer stakeholders, providing clear communication, progress updates, and confidently challenging or pushing back when required.
• Deliver daily/weekly updates, status reports, and progress reviews to clients and internal stakeholders.
• Coordinate and monitor internal and external resources, including engineers, subcontractors, suppliers, and vendors.
• Ensure project milestones are met, including logistics, scheduling, and on-site execution.
• Identify service delivery risks and proactively implement mitigation strategies.
• Maintain high standards of customer satisfaction while protecting project scope, timelines, and commercial outcomes.
• Contribute to process improvement as the business scales operations.

Skills & Experience

• Proven experience in a Service Delivery, Project Management, or Technical Delivery role.
• Strong background in data centre environments, critical infrastructure, or technical installations (preferred).
• Excellent stakeholder management skills with the ability to handle high‑pressure and demanding clients.
• Confident communicator, capable of providing clear updates and pushing back professionally when necessary.
• Strong organisational skills with the ability to manage multiple workstreams simultaneously.
• Experience coordinating third parties and chasing dependencies to maintain delivery momentum.
• Comfortable working in fast‑paced, growing business environments.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Project Management, Engineering, and Other

Industries: Engineering Services, IT System Installation and Disposal, and IT Services and IT Consulting