Service Delivery Coordinator – Maintenance & Aftercare

Imperium Building Systems Limited; Carshalton; On-site; GBP 28,000 - 34,000; Full time

Job summary

Imperium Building Systems Limited is seeking an Aftercare Co-Ordinator to own day-to-day coordination of the service department. You will schedule engineers, manage client relationships, and ensure service delivery aligns with contracts and reactive works.

You will act as the central point between clients, engineers and internal teams, handling workloads, resolving issues and maintaining high standards across all service contracts. Office-based role in SM5 with core hours 08:00–17:00.

Qualifications

• Proven experience in coordination, scheduling or administrative roles.
• Experience coordinating field-based teams or engineers (or similar).
• Experience managing client communications in a professional environment.

Responsibilities

• Plan and schedule engineer visits, including reactive and planned maintenance works.
• Liaise with clients to coordinate bookings, changes, and updates.
• Issue work orders and job information to engineers and subcontractors.
• Track engineer reports and ensure timely completion and distribution to clients.
• Raise purchase orders and coordinate materials required for works.
• Create and issue invoices in line with completed works.
• Monitor outstanding quotes and renewals, ensuring timely follow-up.
• Support credit control processes by assisting with payment chasing where required.
• Maintain service schedules, job logs, and internal systems.
• Coordinate logistics including deliveries, returns, and equipment movements.
• Support fleet administration (servicing, MOTs, general coordination).

Skills

Strong organisational coordination

Confident decision-making

Excellent communication

Ownership and accountability

Problem-solving mindset

Tools

Simpro

CRM systems

Microsoft Office

Job description

Imperium Building Systems Limited is seeking an Aftercare Co-Ordinator to own day-to-day coordination of the service department. You will schedule engineers, manage client relationships, and ensure service delivery aligns with contracts and reactive works.

You will act as the central point between clients, engineers and internal teams, handling workloads, resolving issues and maintaining high standards across all service contracts. Office-based role in SM5 with core hours 08:00–17:00.