Aftercare Service Coordinator – Engineer Scheduling

Imperium Building Systems Limited; Woodmansterne; Remote; GBP 23,000 - 29,000; Full time

Job summary

Imperium Building Systems Limited is seeking an Aftercare Co-Ordinator to oversee the day‑to‑day coordination of the service department. Based in an office environment (SM5), you will ensure engineers are scheduled effectively, clients are looked after, and service delivery runs smoothly across all contracts.

You will act as the central link between clients, engineers and internal teams, managing workloads, resolving issues and maintaining high service standards. Monday–Friday, on-site role.

Responsibilities

• Own service delivery coordination, ensuring all jobs, PPM visits, and reactive works are planned, scheduled, and completed efficiently.
• Manage engineer schedules and workload, making day‑to‑day decisions to optimise resource use and meet client expectations.
• Act as the primary point of contact for service clients, maintaining strong relationships and ensuring a professional, responsive experience.
• Coordinate and track all service activity, ensuring reports, updates, and job progress are completed accurately and on time.
• Oversee PPM planning and delivery, ensuring visits are scheduled proactively and aligned with contractual requirements.
• Support commercial performance, including issuing invoices, following up on quotes and renewals, and maintaining visibility of outstanding work.
• Resolve client issues and complaints, taking ownership of problems and escalating where appropriate.
• Ensure accurate system management, maintaining up‑to‑date records across service platforms (e.g. Simpro) to support visibility and reporting.

Job description

Imperium Building Systems Limited is seeking an Aftercare Co-Ordinator to oversee the day‑to‑day coordination of the service department. Based in an office environment (SM5), you will ensure engineers are scheduled effectively, clients are looked after, and service delivery runs smoothly across all contracts.

You will act as the central link between clients, engineers and internal teams, managing workloads, resolving issues and maintaining high service standards. Monday–Friday, on-site role.