Service Delivery Coordinator – Contract Support

Lancer Scott Ltd.; West of England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lancer Scott Ltd. based in Bristol is seeking a Service Delivery Coordinator to be the first point of contact for external and internal clients.

You will support the University of West of England contract by coordinating new and existing work orders and ensuring accurate, up-to-date information in our internal CAFM system. You will manage diary schedules, respond to inquiries within agreed timescales, and ensure work orders meet client SLAs and KPIs.

Qualifications

• Customer-focused attitude and willingness to problem solve.
• Strong attention to detail.
• Able to work at pace and flex to customer needs.
• Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
• A professional communication style, both written and verbal.

Responsibilities

• Be the first point of contact for clients and engineers by phone or email.
• Support the Service Delivery Team to manage work orders for the University of West of England contract.
• Schedule maintenance work and ensure information on each work order is current in the CAFM system and client portals.
• Respond to enquiries from Clients, Account Managers and Engineers within set timescales.
• Ensure work orders meet client SLAs, KPIs and internal processes.
• Maintain diary management and complete tasks set by Team Leader and Head of Service Delivery within deadlines.
• Ensure all works are assigned to the correct engineer/subcontractor by skill set and area, planned daily.

Skills

Customer focus

Attention to detail

Pace & flexibility

Organisational skills

Communication

Collaboration

Tools

Microsoft Office

CAFM system

Job description

Lancer Scott Ltd. based in Bristol is seeking a Service Delivery Coordinator to be the first point of contact for external and internal clients.

You will support the University of West of England contract by coordinating new and existing work orders and ensuring accurate, up-to-date information in our internal CAFM system. You will manage diary schedules, respond to inquiries within agreed timescales, and ensure work orders meet client SLAs and KPIs.