Contract Support

Jobs for Humanity; West of England; On-site; GBP 40,000 - 55,000; Full time

Job summary

Lancer Scott, based in Bristol, seeks a Contract Support Scheduler/Estimator to join the Service Delivery Team. You will build relationships, manage work orders and coordinate between engineers, account managers and clients to ensure timely delivery.

You will handle scheduling, costing support, and diary management while maintaining SLA compliance and efficient operations across retail and hospitality projects. The role offers a dynamic, growth-focused environment.

Qualifications

• Customer-focused attitude with problem-solving approach.
• Strong attention to detail across tasks.
• Ability to work at pace and adapt to customer needs.
• Excellent organisational skills with multitasking and deadlines.
• Proficiency in Word, Excel and Outlook; ability to learn new systems.
• Professional written and verbal communication; team-oriented.

Responsibilities

• Build strong relationships with external and internal clients; deliver exceptional client experience.
• Be the first point of contact for clients and engineers via phone or email.
• Record, allocate and process work orders in the CAFM system and client portals.
• Respond to client, Account Manager and Engineer inquiries within set timescales.
• Ensure work orders meet client SLAs, KPIs and internal processes.
• Maintain diary management; complete tasks within required timeframes.
• Manage quoted works; liaise between Engineers and Account Manager for paperwork and costing.
• Meet all client requirements set by Account Managers & Head of Service Delivery.
• Monitor mailbox; highlight emergency call-outs for action.
• Assign works to LS Engineers/Subcontractors by skill and area; ensure daily planning and delivery within FSLA.
• Raise purchase orders at appropriate level; share updates via CAFM and Client portals.

Skills

Customer focus

Attention to detail

Fast-paced work

Organisational skills

MS Office proficiency

Professional communication

Collaborative mindset

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Jobs for Humanity is collaborating with Lancer Scott to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Lancer Scott

Job Description

About Us

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million in 2025.

Enjoying year on year growth, we’re a South West success story. We have, as part of our growth strategy, had to evolve and as such have initiated reorganisation to ensure we continue to deliver the renowned high-quality construction projects and facilities management services that our clients have come to expect.

Job Details

What will be my core responsibilities?

Due to continued expansion we are looking for an additional Contract Support Scheduler/Estimator to join the Service Delivery Team to work on our growing portfolio of retail and hospitality clients.

• Build strong relationships with external and internal clients, delivering an exceptional client experience.
• Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email.
• Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
• Respond to enquires from our Clients, Account Managers and Engineers within set timescales.
• Ensure work orders are processed meeting client SLAs, KPIs and internal process.
• Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe.
• Manage Quoted Works, liaising between the Engineers and Account Manager to chase up paperwork and support with materials and labour costing as required.
• Meet all client requirements set by Account Mangers & Head of Service Delivery.
• Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
• Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
• Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal.

What skills and experience do I need to be successful in this role?

• A customer-focused attitude and willingness to problem solve and help.
• Strong attention to detail.
• Happy and able to work at pace and be flexible to respond to customer needs.
• Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
• A professional communication style, both written and verbal.
• A collaborative approach to contribute to team success.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

Building Communities at Lancer Scott

At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.

Join us at Lancer Scott, where your work helps strengthen communities.