Client Services & Contract Support Coordinator

Lancer Scott Holdings Ltd; Gloucester; On-site; GBP 23,000 - 30,000; Full time

Job summary

Lancer Scott Holdings Ltd is seeking a proactive Service Delivery Coordinator to be the first point of contact for clients and engineers. You will process and track work orders using our CAFM system and client portals, ensuring timely responses and adherence to SLAs.

The role requires strong organizational skills, meticulous attention to detail and effective communication, with the ability to collaborate across teams and manage diary schedules.

Qualifications

• Customer-focused attitude and willingness to problem solve.
• Strong attention to detail.
• Able to work at pace and adapt to customer needs.
• Excellent organisational skill with multitasking and deadlines.
• Proficient in Word, Excel, Outlook and learning new systems.
• Professional written and verbal communication.
• Collaborative approach to team success.

Responsibilities

• Be the first point of contact for clients and engineers via phone or email.
• Process new and existing work orders through internal CAFM system and client portals.
• Record, allocate and process work orders in line with procedures and SLAs.
• Respond to client and internal queries within set timescales.
• Ensure work orders meet client KPIs and internal processes.
• Maintain diary management and complete tasks set by Team Leader and Head of Service Delivery.
• Plan and assign work to engineers/Subcontractors based on skill and area.
• Raise purchase orders and provide updates to CAFM and client portals.

Skills

Customer focus

Attention to detail

Multitasking

Organizational skills

MS Office

Communication skills

Team collaboration

Job description

Lancer Scott Holdings Ltd is seeking a proactive Service Delivery Coordinator to be the first point of contact for clients and engineers. You will process and track work orders using our CAFM system and client portals, ensuring timely responses and adherence to SLAs.

The role requires strong organizational skills, meticulous attention to detail and effective communication, with the ability to collaborate across teams and manage diary schedules.