Service Delivery Coordinator

Pertemps; Coleshill CP; On-site; GBP 27,000 - 33,000; Full time

Job summary

Pertemps is seeking a proactive and highly organised Service Delivery Coordinator to join a fast-paced, customer-focused operations team. This temp-to-perm role supports customers from order placement through to successful delivery.

You will coordinate with customers, internal departments, warehouse operations, and logistics providers to ensure on-time, accurate order fulfilment and ongoing relationship management. The role features daytime hours and a clear progression plan.

Qualifications

• Experience in customer service, service delivery, logistics or operations coordination.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Excel and related systems.

Responsibilities

• Oversee end-to-end logistics processes to fulfil orders accurately and on time.
• Coordinate daily activities across multiple teams and track order progress.
• Prepare shipping documentation and liaise with warehouse and logistics partners.
• Assist with invoicing, quotations, and purchase orders as required.
• Support customer meetings and contribute to process improvements.

Skills

Customer service

Logistics coordination

Problem solving

Communication

Attention to detail

Multitasking

Relationship building

Tools

Excel

Job description

Temp-to-perm opportunity with progression plan

Favourable daytime hours (0930-1700)

Forward-thinking company with community spirit

Deliver Exceptional Customer Experiences

We're looking for a proactive and highly organised Service Delivery Coordinator to join a fast-paced, customer-focused operations team. This is an exciting opportunity for someone who thrives on building relationships, solving problems, and ensuring customers receive a seamless, high-quality support from order placement through to successful delivery.

As a key member of the Service Delivery team, you'll act as the central point of coordination between customers, internal departments, warehouse operations, and third-party logistics providers. Your ability to manage multiple priorities, communicate effectively, and maintain exceptional attention to detail will directly contribute to customer satisfaction and business success.

What You'll Be Doing

In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard. You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way.

Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate. You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required.

Collaboration is at the heart of this role. You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency. You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations.

Beyond day-to-day coordination, you'll play an active role in continuous improvement. You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards. You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions.

What We're Looking For

We're seeking someone with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service. You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential.

You'll ideally bring:

• Experience in a customer service, service delivery, logistics, or operations coordination role.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication abilities.
• Confidence using Microsoft Office, particularly Excel, alongside other business systems.
• Outstanding attention to detail and the ability to manage multiple tasks simultaneously.
• Strong relationship-building skills with both customers and internal stakeholders.
• A collaborative, positive approach with a commitment to continuous improvement.
• The ability to remain calm under pressure while maintaining high service standards.

Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply.

Why Join Us?

You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement. We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work.

An attractive annual salary of £30,001.63, equating to £15.39 per hour.

If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you.