Operational Support Agent

APCOA PARKING UK; Hounslow; On-site; GBP 19,000 - 22,000; Full time

Job summary

APCOA Parking UK is seeking an Operational Support Agent to join a fast-paced team at Heathrow. This full-time role covers day and night shifts from 7am to 7pm, with duties including frontline customer service, payments handling, and site patrols.

You will be part of a welcoming team, with opportunities to progress. A valid UK driving licence and excellent English are required, and the role involves both team collaboration and occasional lone working in a busy car park environment.

Qualifications

• Customer service experience in fast-paced environments.
• Able to work across Heathrow sites and weekends/overtime.
• Valid UK driving licence and over 21.

Responsibilities

• Maintain basic maintenance of payment machines and barriers.
• Carry out site patrols in line with KPI’s.
• Handle customer payments at reception.
• Complete report and log sheets as instructed.
• Enforce parking rules and ensure safety and compliance.

Skills

Customer service

Team player

Communication skills

Driving licence

Over 21

Overtime

English proficiency

Two-way radio

Lone working

Team cross-site work

Tools

Two-way radio

Credit card machines

Cash handling

Job description

Operational Support Agent - Full Time - Days and Nights - 7am until 7pm - £14.80 per hour

Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving Licence? Are you over 21?

If you answered yes to these questions, then read on!

As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Main duties include:

• To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
• To ensure that patrols are carried out at all times in accordance with the sites KPI’s
• To complete report sheets or any other log sheets, in full and as instructed
• To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
• To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
• To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.
• To ensure a consistently high level of customer care
• To assist with the cleaning of the car park including litter picking and cleaning of all public areas.
• To carryout Enforcement within the Car Parks
• To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.

What you'll bring:

• Flexibility to work in all areas of Heathrow across the business.
• Willingness to work overtime should the need arise.
• Good command of the English language.
• Excellent Customer Service skills.
• Ability to use a two-way radio – (Training will be given).
• Must be able to work as part of a team and also lone working.
• Knowledge of Heathrow Airport plus local area would be an advantage.
• A valid UK Driving licence

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you!

You must be 21 and over to apply.