Service Delivery Assistant

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Flexible Working Options

London Weighting

Job summary

Victim Support in London is seeking a Service Delivery Assistant - Triage to provide high-quality administrative support to the Safe Horizons Triage Team. You will monitor referrals and enquiries, maintain records, and act as a key contact for partner agencies.

The role is full-time with hybrid working arrangements. You will join a team dedicated to timely access to services for victims, with responsibilities spanning data entry, reporting, and confidential handling of information.

Qualifications

• Experience providing administrative support within a busy environment.
• Strong written and verbal communication skills.
• Good customer service and professional telephone manner.
• Experience maintaining accurate records and databases.
• Good IT skills, including Microsoft Office applications and database systems.
• Understanding of confidentiality, GDPR and information-sharing requirements.

Responsibilities

• Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales.
• Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately.
• Maintain accurate records on case management systems and databases.
• Liaise with partner agencies and internal teams to obtain information required to support referral processing.
• Prepare routine reports, correspondence and service information as requested.
• Provide general administrative support including data entry, filing, document preparation and meeting administration.
• Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies.
• Support the effective day-to-day running of the Triage Team.

Skills

Administrative support

Communication skills

Customer service

Records and databases

MS Office

GDPR/conf confidentiality

Prioritisation

Teamwork

Independence

Tools

Microsoft Office

Database systems

Job description

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We are looking for a highly organised and proactive Service Delivery Assistant to join our Safe Horizons Triage Team. You will play a vital role in processing referrals, managing enquiries from partner agencies and providing high-quality administrative support to help ensure victims receive timely access to services.

This role is full-time, based in London, with hybrid working arrangements available. Occasional travel across London may be required to attend meetings, training and service delivery activities.

Area of Business

Operations

Number of Vacancies

1

Location or Function

London

Agresso Office Code

1212

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday 9am to 5pm

Basic Salary

£29,027.50 per annum (this includes FTE £26,227.50 per annum plus £2,800 per annum London Weighting Allowance)

Allowances

London Weighting

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

13/10/2026

Ref No

6907

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.


• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.


• Birthday Leave: An extra day off for your birthday.


• Pension Plan: 5% employer contribution.


• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.


• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.


• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.


• Wellbeing Support: Employee assistance programme and wellbeing support.


• Inclusive Networks: Access to EDI networks and colleague cafes.


• Sustainable Travel: Cycle to work scheme and season ticket loans.


• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant - Triage, you will provide high-quality administrative support to the Safe Horizons Triage Team. You will be responsible for monitoring and managing referrals and enquiries received through the service inbox, maintaining accurate records and acting as a key administrative contact for partner agencies.

Key Responsibilities

• Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales.


• Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately.


• Maintain accurate records on case management systems and databases.


• Liaise with partner agencies and internal teams to obtain information required to support referral processing.


• Prepare routine reports, correspondence and service information as requested.


• Provide general administrative support including data entry, filing, document preparation and meeting administration.


• Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies.


• Support the effective day-to-day running of the Triage Team.

About You

Ideally, you will have experience working within a domestic abuse, safeguarding, victim support or criminal justice environment and have an understanding of domestic abuse, violence against women and girls, and multi- agency working arrangements such as MARAC.

You will need:

• Experience of providing administrative support within a busy environment.


• Strong written and verbal communication skills.


• Good customer service skills and a professional telephone manner.


• Experience of maintaining accurate records and databases.


• Good IT skills, including Microsoft Office applications and database systems.


• An understanding of confidentiality, GDPR and information-sharing requirements.


• The ability to prioritise workload and manage competing demands effectively.


• The ability to work independently and as part of a team.


• A commitment to providing high-quality support in a sensitive and professional manner.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.