Triage & Early Interventions Officer

Victim Support; Ashford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Wellbeing Support

Career Development

Job summary

Victim Support in Ashford, Kent is seeking two Initial Support Agents (Triage & Early Intervention Officers) to join our Victim Care Unit. You will handle calls with empathy, assess needs, and provide quick, practical support to people affected by crime. Training is provided and no prior experience is required.

Shifts are Monday to Friday, 8am–4pm or 12pm–8pm, 37.5 hours per week, with a permanent contract and a starting salary of £26,748 per year. DBS enhanced and police vetting are required.

Qualifications

• No prior experience required; robust training provided.
• You will talk to people on the telephone from diverse backgrounds with empathy and support.

Responsibilities

• Answer calls from victims of crime with empathy and provide practical support.
• Assess needs and coordinate early interventions to help clients cope and recover.
• Work in Victim Care Unit in Ashford and follow rota-based shifts.

Job description

We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

Area of Business

Operations

Number of Vacancies

2

Location or Function

Kent and Medway

Office location

Victim Support, Compass House, Tufton Street, Ashford, Kent TN23 1BT

Full time/Part time

Full time

Hours per week

37.5

Work schedule

5 x 7.5 hours shifts, Monday to Friday 8am to 4pm/12noon to 8pm

Basic Salary

26,748.00 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

08/10/2026

Ref No

6953

Documents

• Triage & Early Interventions Officer JD- Kent 2025 11.pdf
  (PDF, 244.14kb)

What we offer:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.