Administrator

Victim Support; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

28 days annual leave+

Birthday leave

Pension plan

Enhanced sick pay

Discounts

Job summary

Victim Support is seeking a Service Delivery Assistant to join the Safe Horizons Triage Team in London. The role focuses on processing referrals, handling partner enquiries, and providing high-quality admin support to ensure victims access services promptly.

Hybrid working is available, with occasional travel within London for meetings and training. You will monitor referrals, respond to routine enquiries, maintain records in case management systems, and coordinate with internal and partner

Qualifications

• Experience providing administrative support in a busy environment.
• Strong written and verbal communication skills are essential.
• Ability to manage confidential information and keep GDPR practices.

Responsibilities

• Monitor the inbox and process referrals and enquiries within agreed timescales.
• Be the first point of contact for partner agencies and stakeholders.
• Maintain accurate records on case management systems and databases.
• Liaise with partner agencies and internal teams to gather required information.
• Prepare routine reports, correspondence and service information.
• Provide general admin support including data entry, filing and meeting admin.
• Ensure confidential information is handled securely and in line with policies.
• Support day-to-day operations of the Triage Team.

Skills

Referrals processing

Stakeholder liaison

Data entry

Microsoft Office

GDPR compliance

Records management

Meeting administration

Tools

Database systems

Job description

We are looking for a highly organised and proactive Service Delivery Assistant to join our Safe Horizons Triage Team. You will play a vital role in processing referrals, managing enquiries from partner agencies and providing high-quality administrative support to help ensure victims receive timely access to services. This role is full-time, based in London, with hybrid working arrangements available. Occasional travel across London may be required to attend meetings, training and service delivery activities., As a Service Delivery Assistant - Triage, you will provide high-quality administrative support to the Safe Horizons Triage Team. You will be responsible for monitoring and managing referrals and enquiries received through the service inbox, maintaining accurate records and acting as a key administrative contact for partner agencies.

• Monitor the Safe Horizons inbox and process referrals, enquiries and correspondence within agreed timescales.
• Act as a first point of contact for partner agencies and stakeholders, responding to routine enquiries and directing requests appropriately.
• Maintain accurate records on case management systems and databases.
• Liaise with partner agencies and internal teams to obtain information required to support referral processing.
• Prepare routine reports, correspondence and service information as requested.
• Provide general administrative support including data entry, filing, document preparation and meeting administration.
• Ensure confidential and sensitive information is handled securely and in accordance with GDPR and organisational policies.
• Support the effective day-to-day running of the Triage Team.

Ideally, you will have experience working within a domestic abuse, safeguarding, victim support or criminal justice environment and have an understanding of domestic abuse, violence against women and girls, and multi-agency working arrangements such as MARAC.

You will need:

• Experience of providing administrative support within a busy environment.
• Strong written and verbal communication skills.
• Good customer service skills and a professional telephone manner.
• Experience of maintaining accurate records and databases.
• Good IT skills, including Microsoft Office applications and database systems.
• An understanding of confidentiality, GDPR and information-sharing requirements.
• The ability to prioritise workload and manage competing demands effectively.
• The ability to work independently and as part of a team.
• A commitment to providing high-quality support in a sensitive and professional manner.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.