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Victim Support; Hempstalls; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a Triage and Early Interventions Officer for the Staffordshire Victim Gateway, based in our Stoke office. The role is 22.5 hours per week and office-based, focusing on the front door of the service, swift risk assessment and safeguarding as priority in every contact with the public.

You will handle the helpline, assess needs, and enable onward referrals to specialist services where needed, contributing to high-quality support for victims of crime.

Qualifications

• Empathy and compassion; a trauma informed approach.
• Personal resilience.
• Strong organisational skills.

Responsibilities

• Answer the public helpline.
• Initial contact, needs and risk assessment.
• Ensure safeguarding referrals and access to emergency/crisis services.

Skills

Empathy and compassion

Personal resilience

Strong organisational skills

Job description

We have an exciting opportunity for a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway team, working 22.5 hours a week, in this office based role.

We are looking for a driven individual, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the Role

This role is based in our Stoke office where you will be working on a rota basis alongside a team of TEIOs.

You will be-

• Responsible for answering the public helpline
• Responsible for initial contact, needs and risk assessment
• Ensure safeguarding referrals and access to emergency/crisis services

You will need-

• Empathy and compassion; a trauma informed approach
• Personal resilience
• Strong organisational skills

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.