Service Delivery Account Lead

Medtronic; Watford; On-site; GBP 58,000 - 87,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

Medtronic presents an on-site Integrated Health Solutions role at Chelsea and Westminster, London, serving a key interface with C-suite and senior leaders. The position requires travel within the UK and occasional travel across EMEA (10-25%).

You will maintain relationships with existing customers and manage service delivery across North West London and Chester. As the on-site Medtronic representative, you will own account-specific action plans, coordinate with IHS capabilities, coach local

Qualifications

• Degree in a relevant field and years of healthcare environment experience, including clinical exposure and understanding of healthcare operations/value chains.
• Experience engaging with hospital C-suite/Sr. management and other senior stakeholders.
• Fluent English, both written and spoken; ability to communicate with senior leaders.
• Experience leading and developing teams; strong people management skills.
• Strong customer focus with excellent communication and presentation abilities.
• Proven project management and operations management capability; Lean Six Sigma knowledge and experience.

Responsibilities

• Take ownership of all onsite service delivery activities within identified hospital sites across North West London and Chester.
• Develop and execute account-specific action plans to deliver high-quality services and a KPI dashboard for performance.
• Maintain stakeholder relationships within the account and governance structures of the partnership.
• Identify and collaborate with required IHS capabilities in a timely manner.
• Coach and develop local MDT IHS-NGC ops staff on site.
• Identify and address potential service issues to enable preventive actions.

Skills

Account management

Stakeholder management

Communication

Presentation skills

Project management

Lean Six Sigma

Education

Degree in a relevant field

Job description

The Integrated Health Solutions (IHS) team is comprised of seasoned professionals with in-depth knowledge of the healthcare value chain and experience across multiple disciplines. They partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. In this role, you will be responsible for maintaining and developing relationships with existing customers. You will serve as the on-site, first-line Medtronic representative for customers at the Chelsea and Westminster site in London, acting as a key interface with the C-suite and senior leadership within client organizations. The role requires travel within the UK and occasional travel across EMEA, approximately 10-25%. Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities onsite within the identified hospital (multiple sites across North West London and Chester)
• Develop and execute account specific action plans to deliver high quality services according contract as well as a KPI dashboard to measure & track performance service delivery team
• Maintain stakeholder relationships within the account and governance structure related to the partnership
• Identify and collaborate with all the required IHS capabilities in a timely manner.
• Manage, coach, and develop local MDT IHS-NGC (Medtronic Integrated Health Solution -NGC) ops staff on site
• Identify and elevate potential service issues to be able to take appropriate preventive actions
  Degree in a relevant functional area and years of experience in a healthcare environment, including clinical experience, with strong understanding of healthcare operations and value chains
• Experience in dealing with hospitals' C-suite/Sr. Management / stakeholders in healthcare value chain / operations management
• Fluent in English both verbal and in writing, knowledge of regional language
• Experience in people and team-management
• Strong customer focus and excellent communication and presentation skills
• Strong project management and operations management skills
• Lean 6 sigma knowledge and experience
  Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact., Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
• We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 57,840.00 GBP - 86,760.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.