Service Activation Manager, Integrated Health Solutions

Medtronic; Watford; Hybrid; GBP 86,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Medtronic Incentive Plan (MIP)

Job summary

Medtronic, a global healthcare technology leader, is seeking a Service Activation Manager for Integrated Health Solutions based in Watford, UK, on a hybrid model.

You will lead complex ORMS and CLMS projects, partnering with BD, SMEs, clients, and vendors to deliver on time, within budget and to quality standards. The role requires PMI/PRINCE2 experience and English fluency; occasional EurAsia travel may be required.

Qualifications

• Bachelor's degree in project management or related field.
• Proven experience delivering large-scale healthcare projects on time and on budget.
• PM certification such as PMP or PRINCE2.
• Experience using MS Project and hybrid delivery approaches.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead the delivery of ORMS and CLMS projects within scope, schedule, budget, and quality targets.
• Define project plans, milestones, deliverables, and success measures with BD teams and SMEs.
• Manage risks, dependencies, issues, and change requests with mitigation plans.
• Serve as primary customer contact, maintaining relationships with stakeholders and sponsors.
• Coordinate cross-functional teams, vendors, and customers to align objectives.
• Drive governance: status reporting, communications, decision tracking, escalation, reviews.
• Apply PMO standards and regulatory requirements for consistent execution.

Skills

Delivery methods

English fluency

Healthcare operations experience

Education

Bachelor's degree in a related field

PMP or PRINCE2 certification

Tools

Microsoft Project

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Integrated Health Solutions (IHS) partners with healthcare providers to improve operational and clinical outcomes through healthcare supply chain, equipment, and managed service solutions. This role supports the delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects across materials management, managed equipment services, and turnkey solution implementations.

The Service Activation Manager, Integrated Health Solutions leads complex healthcare supply chain managed service projects from initiation through implementation and stabilization. Working closely with business development teams, operational subject matter experts, customers, and external partners, this role ensures projects are delivered in line with agreed scope, timeline, budget, and quality expectations. This position is virtually based in Watford, United Kingdom and follows a Flex (Hybrid) working model. Approximately 10% is required across the EurAsia region to support customer implementations, stakeholder engagement, and project delivery activities.

Responsibilities may include the following and other duties may be assigned:

• Lead the successful delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects, ensuring achievement of scope, schedule, budget, and quality objectives
• Define project plans, milestones, deliverables, and success measures in collaboration with business development teams and operational subject matter experts
• Manage project risks, dependencies, issues, and change requests, implementing mitigation plans to maintain project performance
• Serve as the primary customer contact throughout project execution, building and maintaining strong relationships with client stakeholders and executive sponsors
• Coordinate cross-functional internal teams, external vendors, and customer stakeholders to ensure alignment on objectives and deliverables
• Drive project governance, including status reporting, stakeholder communications, decision tracking, escalation management, and implementation reviews
• Apply Project Management Office (PMO) standards, methodologies, tools, and quality requirements to ensure consistent project execution and regulatory compliance

Required Knowledge and Experience:

• Bachelor's degree with relevant project management experience in the NHS and healthcare supply chain environment
• Demonstrated experience delivering large-scale, complex projects on time and within budget
• Project management certification such as Project Management Professional (PMP), PRINCE2, or equivalent
• Experience using project management tools and methodologies, including Microsoft Project and Agile, Waterfall, or Hybrid delivery approaches
• Experience working within managed services, outsourcing, or healthcare operations environments
• Fluency in English; additional language skills including Dutch, Danish, French, or German are preferred

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 86,160.00 GBP - 129,240.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).