Service Activation Manager, Integrated Health Solutions

UKG Medtronic UK LTD; Watford; Hybrid; GBP 86,000 - 129,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Hybrid work model

Job summary

Medtronic in Watford, United Kingdom is seeking a seasoned Service Activation Manager for Integrated Health Solutions to lead complex healthcare supply chain projects across ORMS and CLMS, delivering on scope, schedule, budget, and quality.

The role blends stakeholder engagement, PMO governance, and cross‑functional delivery, with hybrid working and up to 10% travel across EurAsia; requires NHS project delivery experience, PMP/PRINCE2, and MS Project proficiency.

Qualifications

• Bachelor's degree with 5+ years of project management experience supporting NHS customers and healthcare supply chains.
• PMI/PRINCE2 or PMP certification required or equivalent.
• Experience delivering large, complex projects on time and within budget using MS Project and hybrid delivery approaches.

Responsibilities

• Lead delivery of ORMS and CLMS projects meeting scope, schedule, budget and quality objectives.
• Define project plans, milestones, deliverables, and success metrics with business development and SMEs.
• Manage risks, issues and change requests; implement mitigation plans.
• Serve as primary client contact, building relationships with client stakeholders and sponsors.
• Coordinate cross‑functional teams, vendors and customers to align objectives and deliverables.
• Drive PMO governance, status reporting, and compliance with methodologies and controls.

Skills

Project management

NHS experience

PMI/PRINCE2/PMP

MS Project

Agile/Waterfall/Hybrid

Managed services

Education

Bachelor's degree

Tools

Microsoft Project

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Integrated Health Solutions (IHS) partners with healthcare providers to improve operational and clinical outcomes through healthcare supply chain, equipment, and managed service solutions.

This role supports the delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects across materials management, managed equipment services, and turnkey solution implementations. The Service Activation Manager, Integrated Health Solutions leads complex healthcare supply chain managed service projects from initiation through implementation and stabilization. Working closely with business development teams, operational subject matter experts, customers, and external partners, this role ensures projects are delivered in line with agreed scope, timeline, budget, and quality expectations.

This position is virtually based in Watford, United Kingdom and follows a Flex (Hybrid) working model. Approximately 10% is required across the EurAsia region to support customer implementations, stakeholder engagement, and project delivery activities.

Responsibilities may include the following and other duties may be assigned:

• Lead the successful delivery of Operating Room Managed Services (ORMS) and Cath Lab Managed Services (CLMS) projects, ensuring achievement of scope, schedule, budget, and quality objectives
• Define project plans, milestones, deliverables, and success measures in collaboration with business development teams and operational subject matter experts
• Manage project risks, dependencies, issues, and change requests, implementing mitigation plans to maintain project performance
• Serve as the primary customer contact throughout project execution, building and maintaining strong relationships with client stakeholders and executive sponsors
• Coordinate cross-functional internal teams, external vendors, and customer stakeholders to ensure alignment on objectives and deliverables
• Drive project governance, including status reporting, stakeholder communications, decision tracking, escalation management, and implementation reviews
• Apply Project Management Office (PMO) standards, methodologies, tools, and quality requirements to ensure consistent project execution and regulatory compliance

Required Knowledge and Experience:

• Bachelor's degree with 5+ years of project management experience supporting National Health Service (NHS) customers, including healthcare supply chain operations
• Demonstrated experience delivering large-scale, complex projects on time and within budget
• Project management certification such as Project Management Professional (PMP), PRINCE2, or equivalent
• Experience using project management tools and methodologies, including Microsoft Project and Agile, Waterfall, or Hybrid delivery approaches
• Experience working within managed services, outsourcing, or healthcare operations environments
• Fluency in English; additional language skills including Dutch, Danish, French, or German are preferred

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 86,160.00 GBP - 129,240.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

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