Customer Service Representative - Service & Repair

Medtronic; Watford; On-site; GBP 29,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in the United Kingdom is seeking a Customer Service Representative to join the new UK&I Service & Repair team, delivering exceptional service to healthcare providers and ensuring devices are repaired and returned to service quickly.

You will act as the primary contact for customers, manage service requests and quotes, collaborate with engineers and logistics, and uphold quality in a regulated MedTech environment.

Qualifications

• Experience in customer service, operations, service support or a related environment.
• A genuine passion for helping customers and solving problems.
• Strong communication skills and the ability to build positive relationships.
• Excellent attention to detail and a quality-focused mindset.
• The ability to manage multiple priorities in a fast-paced and evolving environment.
• A proactive approach and willingness to take ownership.
• An interest in healthcare, medical technology or technical service environments.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Healthcare interest

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Make an impact where healthcare meets customer experience. As we build our new in-house Service & Repair Customer Care organization, we are looking for Customer Service Representative who are passionate about delivering exceptional service and thrive in a fast-moving environment.

This is more than a traditional customer service role. As a Customer Service Representative for the UK&I you will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you’re starting your career, bringing experience from another field, or already an experienced customer care professional, we’re looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

Responsibilities may include the following and other duties may be assigned:

• Act as the primary point of contact for customers throughout the service and repair journey

• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience

• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues

• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up

• Support quality and compliance requirements in a highly regulated MedTech environment

• Contribute to process improvements and continuous improvement initiatives

• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Knowledge and Experience:

• Experience in customer service, operations, service support or a related environment

• A genuine passion for helping customers and solving problems

• Strong communication skills and the ability to build positive relationships

• Excellent attention to detail and a quality-focused mindset

• The ability to manage multiple priorities in a fast-paced and continuously evolving environment

• A proactive approach and willingness to take ownership

• An interest in healthcare, medical technology or technical service environments

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 28,880.00 GBP- 43,320.00 GBP|

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).