Technical Service Specialist.

Robotics Jobs UK; Watford; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic in the United Kingdom is seeking a Field Service Engineer to support customers primarily in London and the surrounding area, with occasional travel across the UK and Ireland. You will travel at short notice to service robotic systems and deliver high levels of field service and customer support.

The role focuses on preventive maintenance, repairs and driving service revenue through contracts and renewals, while building strong relationships with Clinical Engineering and EBME leaders to

Qualifications

• Engineering degree or equivalent in electronic/electro-mechanical engineering.
• Experience in medical equipment or healthcare field.
• Strong problem-solving skills and initiative.
• Customer-focused with ability to build relationships.
• Commercial acumen and revenue growth awareness.
• Able to troubleshoot and diagnose medical equipment.

Responsibilities

• Provide field service and customer support across robotic products.
• Schedule preventive maintenance visits and support revenue growth through renewals.
• Meet service performance metrics and improve customer loyalty.
• Identify and pursue revenue opportunities with customers.
• Collaborate with EBME and clinical engineering leaders.
• Comply with QA procedures and operational guidelines.

Skills

Problem-solving

Customer-focused

Troubleshooting

Travel willingness

Commercial acumen

Education

Degree or HNC in electronic/electro-mechanical engineering

Tools

Maintenance tracking software

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products, primarily robotic surgery.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors.

To strengthen this team, we are looking for a Field Service Engineer to support customers primarily in London and the surrounding area, with occasional need to support wider across UK and Ireland. You will need to be flexible and able to travel at short notice for the majority of the time for this position.

Responsibilities may include the following and other duties may be assigned:

• Proactively engage customers within your territory


• Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals


• Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.


• Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers


• Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role


• Comply with operational guidelines and QA procedures

Required Knowledge And Experience

• Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering


• Service experience within the medical equipment or healthcare industry, and experience supporting high capital equipment, especially robotics of benefit


• Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement


• Customer focused attitude, dedicated to building long term relationships and exceeding expectations


• Commercial astuteness and ability to recognize and lead revenue growth opportunities


• Ability to troubleshoot problems and technically diagnose medical equipment

Experience of working in a hospital environment and using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 37,600.00 GBP - 56,400.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).