Service Coordinator & Planner – Office-Based

Allscreens Nationwide Ltd; Romford; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

28 days holiday

Office-based role

Job summary

Allscreens Nationwide Ltd. in Romford area is seeking a Service Coordinator/Labour Controller to support contracts in Ilford/Essex. Office-based, 08:30–17:30, 28 days holiday, salary up to £40k, with duties covering reactive maintenance scheduling, client liaison, and coordinating engineers and sub-contractors.

The role focuses on efficient service delivery, planning, and accurate record-keeping across Planon/Concerto and internal systems, with an emphasis on teamwork and clear communication.

Qualifications

• The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
• Good written and spoken communication skills.
• A good collaborator with the ability to demonstrate excellent customer care skills.
• Good IT skills including experience with CAFM.
• The ability to work as part of the team to get works allocated, delivered and to high standards.
• Open and honest communication within the team, with the client and sub-contractors to deliver services.
• To prepare, to forward plan and ensure all up to date information is handed over to everyone involved that will assist service delivery.

Responsibilities

• Review reactive tasks received during the working day and raise on our in‑house system.
• Candidates will be asked to take part in a call out rota to support the OOH teams which is currently 1 in 6.
• Taking incoming telephone calls to assist with Client requests and Updates.
• To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.
• Assign work to engineers on our in‑house system and Client Portals
• Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
• When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.
• Booking works in with clients directly and following procedures
• Arranging/submitting permits to work at relevant sites RAMS.
• This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.
• To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both eh client system (Planon / Concerto) as well as the job logic system.
• Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.

Skills

Planning & prioritisation

Communication

Customer care

Teamwork

CAFM

Excel

Liaison with sub-contractors

Tools

CAFM

Planon / Concerto

Job description

Allscreens Nationwide Ltd. in Romford area is seeking a Service Coordinator/Labour Controller to support contracts in Ilford/Essex. Office-based, 08:30–17:30, 28 days holiday, salary up to £40k, with duties covering reactive maintenance scheduling, client liaison, and coordinating engineers and sub-contractors.

The role focuses on efficient service delivery, planning, and accurate record-keeping across Planon/Concerto and internal systems, with an emphasis on teamwork and clear communication.