Apprentice Customer Liaison Officer

Equans UK & Ireland; Coleshill CP; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities and training

Employee networks access

Employee Assistance Program

Job summary

Equans UK & Ireland is hiring an Apprentice Customer Liaison Officer for Coleshill on a 2-year fixed term, full-time 40 hours weekly. You will build relations with residents and local businesses, communicate project updates, and assist in coordinating community engagement activities.

Essential traits include strong communication, basic literacy/numeracy, and a willingness to learn about construction and stakeholder engagement. Relocation not offered.

Qualifications

• Strong communication and interpersonal skills.
• Basic literacy and numeracy skills.
• Willingness to learn about construction processes and community engagement principles.
• Ability to work both independently and as part of a team.

Responsibilities

• Assist in managing and maintaining constructive relationships with residents, local businesses, and other stakeholders affected by construction activities.
• Support the communication of project updates, schedules, and mitigation plans to local communities through various channels (e.g., letters, meetings, phone calls).
• Monitor and report on community feedback and issues, escalating significant concerns to senior project staff as appropriate.
• Help coordinate and participate in community engagement initiatives and consultation events.
• Contribute to ensuring compliance with company policies, legal requirements, and best practices relating to community relations and stakeholder management.
• Provide administrative support to the resident liaison function, including record keeping and reporting.

Skills

Communication

Interpersonal skills

Willingness to learn

Teamwork

Education

NVQ Level 1 or equivalent

Job description

Equans is looking for an Apprentice Customer Liaison Officer to join our team in Coleshill on a 2 year fixed term basis. This is a full time role working 40 hours per week. On offer is apprentice wage and benefits package.

What will you deliver?

• Assist in managing and maintaining constructive relationships with residents, local businesses, and other stakeholders affected by construction activities.
• Support the communication of project updates, schedules, and mitigation plans to local communities through various channels (e.g., letters, meetings, phone calls).
• Monitor and report on community feedback and issues, escalating significant concerns to senior project staff as appropriate.
• Help coordinate and participate in community engagement initiatives and consultation events.
• Contribute to ensuring compliance with company policies, legal requirements, and best practices relating to community relations and stakeholder management.
• Provide administrative support to the resident liaison function, including record keeping and reporting.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Essential

• Strong communication and interpersonal skills
• Basic literacy and numeracy skills
• Willingness to learn about construction processes and community engagement principles
• Ability to work both independently and as part of a team

Desirable

• Previous experience or exposure to customer service, community work, or construction environment
• Basic IT skills (email, document management)
• NVQ Level 1 or equivalent in a relevant subject (e.g., Customer Service, Construction)

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

Code: T&LENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.