Service Coordinator: Client & Operations Support

Orona; Cannock Wood; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Health plan

Life Insurance

Eye care

Employee assistance

Job summary

Orona is seeking a Service Coordinator to join the Cannock office. You will work with Service and Account Managers to ensure the local maintenance team delivers outstanding service to customers. The role includes preparing estimates, issuing repair quotations, and handling follow-ups.

This position requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Training and development opportunities are provided.

Qualifications

• Experience in roles building effective relationships with customers and internal teams.
• Strong administrative and data-entry capabilities with attention to detail.

Responsibilities

• Updating internal systems on receipt of order/insurance works.
• Contact customers by email/phone to schedule works.
• Order materials with support from technicians.
• Manage inbound materials and distribute to engineers/sub-contractors.
• Close completed repairs and monitor monthly targets.
• Maintain live order book and forecast production.
• Manage customer expectations of services.
• Support regional service administration functions.

Skills

Microsoft Office

Customer liaison

Organisational skills

Communication

Tools

Databases

Online Portals

Job description

Orona is seeking a Service Coordinator to join the Cannock office. You will work with Service and Account Managers to ensure the local maintenance team delivers outstanding service to customers. The role includes preparing estimates, issuing repair quotations, and handling follow-ups.

This position requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Training and development opportunities are provided.