Service Coordinator

Orona; Cannock Wood; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Health plan

Life Insurance

Eye care

Employee assistance

Job summary

Orona is seeking a Service Coordinator to join the Cannock office. You will work with Service and Account Managers to ensure the local maintenance team delivers outstanding service to customers. The role includes preparing estimates, issuing repair quotations, and handling follow-ups.

This position requires strong Microsoft Office skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Training and development opportunities are provided.

Qualifications

• Experience in roles building effective relationships with customers and internal teams.
• Strong administrative and data-entry capabilities with attention to detail.

Responsibilities

• Updating internal systems on receipt of order/insurance works.
• Contact customers by email/phone to schedule works.
• Order materials with support from technicians.
• Manage inbound materials and distribute to engineers/sub-contractors.
• Close completed repairs and monitor monthly targets.
• Maintain live order book and forecast production.
• Manage customer expectations of services.
• Support regional service administration functions.

Skills

Microsoft Office

Customer liaison

Organisational skills

Communication

Tools

Databases

Online Portals

Job description

• Cannock
• ORONA

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

We are seeking a Service Coordinator to join our onsite team in the Cannock office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following up’s.

Key Responsibilities

• Updating internal systems on receipt of customer order/insurance works etc.
• Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and supported by company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
• On completion of repairs will close down ensuring monthly targets are at least achieved.
• Management of live order book, forecast for production and providing accurate reporting to management team.
• Manage and guide customer expectations on the company’s services.
• Support the regional office service administration functions, including the call

What We’re Looking For

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.
• Detail Conscious – able to deliver accurate work with all the "Ts" crossed and the "Is" dotted.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer:

• Attractive Salary: Competitive pay that reflects your skills and experience
• Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind: Life Insurance to support you and your loved ones
• Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
• Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
• Eye Care: Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity: Long Service Awards to celebrate your milestones with us
• Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
• Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

Requirements

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.
• Detail Conscious – able to deliver accurate work with all the "Ts" crossed and the "Is" dotted.