Service Coordinator

Grupo Orona; Cannock; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Attractive Salary

25 days annual leave

Pension scheme

Life Insurance

Health & Wellbeing

Employee Assistance Programme

Job summary

ORONA in Cannock is seeking a Service Coordinator to join the onsite team. You will work with Service and Account Managers to ensure the maintenance team delivers excellent service and provide administrative and commercial support, including estimates and repair quotations.

You will maintain customer relations, manage ordering of materials, and support regional service administration while meeting demanding deadlines. This role offers long-term career development within a growing company.

Qualifications

• Experience building effective relationships with internal and external customers.
• Able to work on own initiative and meet demanding deadlines.
• Organised with strong administrative skills.
• Detail-oriented with thorough accuracy in work.

Responsibilities

• Update internal systems on customer orders and service requests.
• Contact customers by email/phone to schedule works.
• Order materials with input from technicians and manage queries.
• Coordinate inwards materials and distribute to engineers and subcontractors.
• Close completed repairs and maintain monthly targets.
• Maintain live order book and provide production forecasts.

Skills

Microsoft Office

Databases

Online Portals

Interpersonal skills

Administration

Attention to detail

Job description

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

We are seeking aService Coordinatorto join our onsite team in theCannockoffice. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following up’s.

Key Responsibilities

• Updating internal systems on receipt of customer order/insurance works etc.
• Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and supported by company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
• On completion of repairs will close down ensuring monthly targets are at least achieved.
• Management of live order book, forecast for production and providing accurate reporting to management team.
• Manage and guide customer expectations on the company’s services.
• Support the regional office service administration functions, including the call

What We’re Looking For

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.
• Detail Conscious – able to deliver accurate work with all the “Ts” crossed and the “Is” dotted.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer:

• Attractive Salary: Competitive pay that reflects your skills and experience
• Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind: Life Insurance to support you and your loved ones
• Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
• Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
• Eye Care: Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity: Long Service Awards to celebrate your milestones with us
• Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
• Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

Requirements

We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
• Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.
• Detail Conscious – able to deliver accurate work with all the “Ts” crossed and the “Is” dotted.