Service Coordinator

Veolia Group; Wolverhampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health & wellbeing resources

Early access to earned pay

Job summary

Veolia Group in Wolverhampton is seeking a depot-based transport coordinator to ensure quality, health, safety and environment remain a top priority. You will manage daily service delivery, plan routes, communicate with customers and drivers, and drive efficiency at the depot.

The role requires strong transport compliance knowledge, solid IT skills, and the ability to work at a fast pace within a supportive team. Veolia values development, benefits, and inclusive hiring.

Qualifications

• Understanding of transport compliance and working time directives.
• Good communication with drivers, frontline employees and customers.
• IT literacy and adaptability to Google apps and tools.
• Experience with ISO quality management standards is desirable.

Responsibilities

• Ensure QHSE remains the top priority in transport operations.
• Manage daily service delivery and dynamic planning of work to vehicles/routes.
• Maintain driver contact, conduct debriefs, and communicate with customers.
• Identify routing efficiencies and monitor depot KPI performance.
• Log safety concerns and ensure timely resolution and feedback.

Skills

Transport compliance

Good communication

IT skills

Google Workspace

Tools

Google operating systems

Job description

Ready to find the right role for you? Salary: £30,000.00 per annum plus Bonus & Veolia benefits Hours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PM Location: Wolverhampton, WV10 7DB

What we can offer you

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health
• so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing; Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs Ensure that Service excellence is delivered, this includes:

• Delivery of service.
• Recovery (next working day) and communication of non-service/missed lifts
• within company parameters.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and customer and driver communication
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies
• Deliver Toolbox Talks to drivers and operatives
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
• Adhere to and comply with all aspects of Operator Licence obligations
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements
• Work closely with the Service Manage to deliver depot KPI's
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company's agreed timescales and quality feedback is provided to originators

What we're looking for; Essential: Able to demonstrate an understanding of transport compliance and WTD Good communication skills communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems Desirable: Previous experience operating within a similar industry; waste/transport/logistics

We’ll offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.