Service Coordinator

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Technical Services is seeking an experienced Service Coordinator to join their team in Warrington. The role involves ensuring excellent customer service, managing technical service activities, and maintaining administrative tasks, making it ideal for those who thrive in fast-paced environments. The ideal candidate will have a strong customer-focused mindset and possess the administrative competencies to excel.

Qualifications

• Experience in a similar environment is advantageous.
• Desire to provide excellent customer service.

Responsibilities

• Provide a world-class response to Technical Service activities.
• Maintain communication with customers and manage service contracts.

Skills

Customer-focused communication skills

Disciplined

Independent

Strong team player

Driven to deliver high-quality service

Education

Sufficient education to work in a fast-paced administration environment

Tools

Microsoft Office

Job description

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Service Coordinator, Warrington, Cheshire

Client: Vantive

Location: Warrington, Cheshire

Job Category: Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

We are currently seeking an experienced Service Coordinator to join our team in Warrington.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing prompt and excellent service for all UK and Ireland Technical Services customers.

The Technical Service Coordinator shall ensure all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to required processes.

Technical Service Coordinator & Administration:

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and email.

General:

• Proactively maintain and extend personal and team skills through development and training.
• Establish & maintain communication & partnership with customers, team members, and business contacts.
• Ensure data accuracy in all work aspects.
• Take on additional roles/duties as requested by Supervisor/Manager.
• Adhere to all Quality and EHS standards.

Education/Experience:

• Sufficient education to work in a fast-paced administration environment.
• Competence in Microsoft Office and other administrative packages.
• Experience in a similar environment is advantageous.
• A desire to provide excellent customer service.

Computer Skills:

Microsoft Office

Functional requirements & competencies:

• Customer-focused communication skills.
• Disciplined, independent, and a strong team player.
• Driven to deliver high-quality service.
• Comply with regulations and standards, and protect Vantive's reputation.