Service Coordinator

JR United Kingdom; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in automation machinery design is seeking a Service Coordinator/Manager. This role involves managing after-sales service, spare parts supply, and ensuring customer satisfaction through effective communication and organization. Ideal candidates will have prior experience in similar positions and should be willing to travel.

Benefits

Pension plan

25 days annual leave

Qualifications

• Experience as service coordinator or service manager in an engineering environment.
• Background in spare parts and after-sales service preferred.
• Must hold a full driving license and be willing to travel.

Responsibilities

• Manage after-sales service and spare parts supply.
• Provide proactive customer service and maintain customer relationships.
• Visit customers post-sale for service and support.

Skills

Customer service

Communication

Organization

Job description

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Client:

WR Engineering

Location:

preston, lancashire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar