Service Coordinator

JR United Kingdom; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise innovante recherche un coordinateur de service pour gérer le service après-vente et l'approvisionnement en pièces de rechange. Le rôle implique une communication pro-active avec les clients ainsi que des visites occasionnelles pour assurer la satisfaction client. Ce poste offre une rémunération compétitive et des avantages intéressants, y compris des congés annuels et un régime de pension.

Benefits

Pension

25 jours de congés

Qualifications

• Expérience en tant que coordinateur de service ou manager de service dans un environnement technique souhaitée.
• Licence de conduire valide requise.

Responsibilities

• Fournir un service client proactif pour la livraison de pièces de rechange.
• Assurer la gestion des relations clients et la livraison à temps des pièces de rechange.
• Visiter les clients après la vente des solutions de machinerie.

Skills

Organisation

Communication

Relation client

Job description

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Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar