Service Coordinator

Adullam Homes Housing Association; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Pension Plan

Death in Service

Wellbeing programmes

Medicash

Blue Light Card

Refer a friend

Job summary

Adullam Homes Housing Association is seeking a Service Coordinator to support people with multiple and complex needs who are homeless or at risk. You will develop person-centred support plans to help service users move into independent living and permanent housing, tailored to individual goals.

The role operates on a 24‑hour rota, 37.5 hours per week with shifts 9am–10pm on weekdays and some weekend activities.

Qualifications

• Experience managing a caseload of service users.
• Awareness of issues affecting vulnerable individuals with multiple disadvantages.
• Ability to help service users identify goals and achieve outcomes.
• Experience recording and reporting case notes in an online CRM.

Responsibilities

• Manage a caseload of service users and provide tailored support.
• Record and maintain case notes using the CRM system.
• Support service users in activities of daily living to promote independence.
• Adhere to safeguarding policies and report safeguarding concerns promptly.

Skills

Caseload management

Safeguarding knowledge

Empowering others

Record keeping

Tools

CRM system

Job description

About the role – Service Coordinator

The main purpose of this role is to provide support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.

You will help a service user to develop the skills needed to move on into independent living/permanent housing via a person-centred support package that is tailor made to suit the needs of everyone accessing the service.

The role works on a rota to contribute to the staffing of a 24-hours-a-day service.

The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 9am and 10pm weekdays, with some weekend delivering activities and support sessions.

You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

About you

• Experience of managing a caseload of service users;
• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages;
• Experience in helping others understand their goals and helping them to achieve an outcome;
• Skills in recording and reporting case notes via an online Customer Relationship Management system;
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns;
• A flexible, resilient, thoughtful, therapeutic approach to working with people;
• Practical skills to support service users in activities of daily living required for independence;
• An ability to motivate and empower service users to have greater control and choice over their life and opportunities;
• An ability to demonstrate our values and behaviours and work within our Christian ethos. Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experience means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

Our offer to you

We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

This role is salaried at £26,890.50 pro-rota.

In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.

• 25 days annual leave - increasing to 30 days with service, plus Bank Holidays
• Two extra days leave for no unplanned absences each calendar year.
• Pension Plan
• Death in Service benefit
• Multidimensional wellbeing programmes and family friendly policies for staff
• Access to Medicash
• Access to Blue Light Card
• Refer a friend policy

About us

Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.

Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.

We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities.

We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.