Service Coordinator

Encore Fire Protection; St Leonards; On-site; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a motivated Service Coordinator to join their operations team. This role is essential for optimizing service delivery and ensuring customer satisfaction. The ideal candidate will thrive in a fast-paced environment, managing schedules and enhancing operational efficiency. With a clear path for career advancement into Project Management or Operations, this position offers a unique opportunity to grow within a supportive and dynamic company culture. Join a team that values innovation, professionalism, and a commitment to making lives safer every day.

Benefits

401(K) with Employer Match

Medical, Dental, and Vision Benefits

Company-Paid Life Insurance

Casual Dress Code

Encore Gear for Employees

Access to Productivity Tools

Results-Driven Bonus Opportunities

Qualifications

• 2-3 years of office experience with a focus on customer service.
• Ability to learn new technology and software applications.

Responsibilities

• Manage service delivery schedules for up to 10 technicians.
• Maximize daily productivity and develop accountability processes.

Skills

Customer Service

Project Management

Interpersonal Skills

Persuasion Skills

Problem Solving

Education

College Degree

2 Years Related Work Experience

Tools

Service Trade Software

Job description

Overview

Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the key to success is our diverse and talented team of employees.

Encore Fire Protection is an industry-leading, full-service fire protection company, serving over 30,000 customers down the east coast, from Maine to Louisiana. With over 2,100 dedicated employees, we deliver top-notch service to those who rely on us to save lives and protect property through state-of-the-art fire suppression, sprinkler systems, and alarm solutions. Our mission?To be the best fire protection company the industry has ever seen.

Our continued growth and success has created the need for anService Coordinator working on our operations team in ourBohemia, NY Office. Our Service Coordinators are our front line problem solvers and in many cases, the voice of reason. They enjoy the fast pace environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.

Someone that will excel in this role will have 2 -3 years of office experience and has an undeniable desire for growth. Service Coordinators have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual’s motivation to progress.

What you'll be doing:

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

What you'll need to do it:

• College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
• Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
• Exceptional interpersonal and persuasion skills
• Professional, customer-focused approach to completing assignments and representing Encore
• Knowledge of New York geography is a definite plus but not required

Salary range: $50,000 - $65,000; commensurate with experience

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve andchangeas needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status

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