Service Coordinator

Ten Live Limited; South Yorkshire; On-site; GBP 28,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Servicekoordinator, der in einem schnell wachsenden Team arbeitet. Diese Rolle umfasst die Planung und Koordination von Serviceanfragen für Kunden im ganzen Vereinigten Königreich. Sie werden die Verantwortung für die effiziente Zuweisung von Technikerressourcen übernehmen und sicherstellen, dass alle Anfragen schnell und effektiv bearbeitet werden. Mit einer starken Kundenorientierung und einer Leidenschaft für Problemlösungen werden Sie die Möglichkeit haben, in einem unterstützenden Umfeld zu lernen und zu wachsen. Wenn Sie ein Organisationstalent sind und gerne im Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Krankenversicherung

Lebensversicherung

Pensionsplan

Qualifications

• Hohes Maß an Kundenservicefähigkeiten erforderlich.
• Allgemeine Computerkenntnisse sind notwendig.
• Gute Aufmerksamkeit für Details ist wichtig.

Responsibilities

• Planen und Koordinieren von Service- und Wartungsanrufen.
• Effektive Triage von Serviceanfragen zur Unterstützung von Reparaturen.
• Kommunikation mit Kunden zur Aktualisierung des Reparaturstatus.

Skills

Kundenservice

Computerkenntnisse

Aufmerksamkeit für Details

Telefonkommunikation

Tools

Planungssoftware

Job description

Ten Live Ltd are urgently recruiting a Service Coordinator for one of our clients based in the Rotherham area. This is an amazing opportunity to work within a fast growing and adaptable business.

Job Description-

Working within a small team of Service coordinators, you will receive service requests from both internal and external customers and be expected to provide an efficient and effective service.

You will be responsible to plan, schedule and prioritise all service and maintenance calls for our customers all over the UK and to coordinate our team of Service Technicians to carry these out to maximum efficiency.

Key Responsibilities

·Raise service calls using our scheduling software and communicate the anticipated repair pathway

·Effective triage of service requests to ensure relevant information is gathered and accurately recorded to support the “first time fix” of plant in the field

·Develop a good understanding of our equipment (for which training will be provided), encourage and assist our customers in diagnosing and where possible, resolve faults remotely

·Dispatch service calls to a team of Field Service Technicians using our scheduling software

·Communicate with customers to keep them updated and informed of any changes to the agreed pathway

·Review all calls throughout the day and highlight key learning points

·Daily reporting of any issues to the Field Service Manager.

·Following internal processes and procedures to ensure a consistently high level of service.

Job Requirements

·Possess a high level of customer service skills

·General computer literacy

·Good level of attention to detail

·Confident and clear telephone manner

Pay - £28k per annum +quarterly or annual bonus

Hours – 0700 to 1600 - Mon to Fri

Benefits – Healthcare insurance, Life Insurance & Pension Scheme

Contract – Permanent

Company Details

Ten Live is a multi-award winning Global recruitment and resource management company with many years' experience. With its initial roots in Scotland being one of the Top 90 Companies in Scotland, Ten Live operates across the United Kingdom, Europe, Asia, Australia, North America, South America and Africa, GCC Middle East – UAE, Dubai, Kuwait, Bahrain, Saudi Arabia, Abu Dhabi, Qatar, Oman,.

An important service that we offer to our clients is a one-stop integrated Resource Management and Recruitment Process Outsourcing service which incorporates recruitment, management, and performance/needs analysis of clients’ permanent and contract staff requirements, including visa, relocation, training and other related bespoke assistance as required in the Energy, Transportation and Rail, Supply Chain Logistics, Industrial, Construction and Infrastructure, Manufacturing, Chemical, Education and Training, Healthcare, Pharmaceutical, IT, Finance, HR and Support Services markets.

We offer this service through the Ten Live Quality Management System which has combined our 60 years + experience in the industry, our partnerships with industry bodies and regulators and a customer-centric quality management and continuous improvement system adhering to ISO 9001:2015, ISO 14001:2004 and OHSAS 18001:2007 quality assurance standards being accredited to RISQS Audited and REC Audited.

No longer do you need to rely on separate suppliers for recruitment, payroll & invoicing, training and other resource and recruitment services. Ten Live can offer all of this, and more.

Our unique process offers both employers and jobs seekers a high degree of certainty in sourcing the right person for the right role.

We are an equal opportunities organisation.

Calls may be recorded for training purposes.