After-Sales Technical Support & Service Coordinator

JR United Kingdom; Bury St Edmunds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical After-Sales Coordinator to join their team in Bury St Edmunds. This office-based role focuses on delivering exceptional after-sales support to manufacturing clients, requiring a strong mechanical and electrical background. The ideal candidate will be confident in decision-making, possess excellent problem-solving skills, and thrive in a customer-facing environment. With opportunities for growth and involvement in sales, this position promises a dynamic work environment where your contributions will be valued. If you are ready to take on new challenges and advance your career, this role is perfect for you.

Qualifications

• Strong mechanical and electrical knowledge required.
• Experience in after-sales or technical support roles is essential.

Responsibilities

• Provide after-sales service and support to manufacturing customers.
• Create quotations and process orders for spare parts.

Skills

Mechanical Knowledge

Electrical Knowledge

Problem Solving

Organisational Skills

Customer Service

Job description

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After-Sales Technical Support & Service Coordinator, bury st edmunds

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Client:

Select Recruitment

Location:

bury st edmunds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Title: Technical After-Sales Coordinator

Location: Office-based

Type: Full-Time, Permanent

We are recruiting on behalf of a well-established supplier of manufacturing machinery, operating across the UK and Ireland.

The Role:

This is an office-based position focused on providing after-sales service and support to customers. The role involves a variety of service-related tasks and will suit someone with a mechanical or electrical background, who is confident making decisions and working independently.

Key responsibilities include:

• Providing after-sales service and support to manufacturing customers
• Creating quotations and processing orders for spare parts and services
• Coordinating the delivery and invoicing of parts and service work
• Quoting for preventative maintenance and chargeable work
• Handling service administration tasks as required

Over time, there is the opportunity to become more involved in the sales of new equipment and projects.

Key Skills & Experience Required:

• Good to strong mechanical and electrical knowledge
• Experience in a similar after-sales, technical support or service administration role
• Ability to think clearly under pressure and solve problems effectively
• Strong organisational and administrative skills
• Able to work autonomously and manage changing priorities
• Comfortable in a customer-facing environment

Desired Strengths:

• Strong common sense, initiative, and a “can-do” attitude
• Willingness to learn and progress within the company
• Good multitasking skills and the ability to prioritise effectively
• Team player who can also work confidently on their own
• Open to learning existing company procedures, while contributing new ideas
• Good communication and negotiation skills
• Ability to provide solutions and ask for support when needed
• Electrical knowledge (advantageous)
• German or Dutch language skills (advantageous)

Interested?

Apply today to learn more. All applications will be handled in the strictest confidence.