Service Coordinator

Veolia; Rochester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy

Retail discounts

Employee health resources

Job summary

Veolia in Rochester is seeking a Transport Operations colleague to ensure safety, service delivery and efficient routing. The role involves proactive communication with customers and drivers, daily planning, and depot activities, with a focus on compliance with Operator Licence obligations.

We offer 25 days annual leave, a competitive pension, health benefits and ongoing development opportunities. Driving license and CPC are desirable, with IOSH training possible during the role.

Qualifications

• Excellent communication and good IT literacy.
• O-level standard or equivalent experience.
• CPC and IOSH are desirable and can be obtained during the role.

Responsibilities

• Ensure Quality, Health, Safety and Environment is the priority in the transport operation.
• Manage daily service delivery including planning of work to vehicles/routes and driver liaison.
• Maintain contact with customers and drivers, and debrief sessions with the Service Manager.

Skills

Excellent communication

Good IT literacy

Education

O-level or equivalent

Tools

Ecoonline

Job description

Ready to find the right role for you?Salary: £28,000 per annum plus Bonus and Veolia benefitsHours: 40 hours per week, Monday to Friday 8.00 AM- 5:00 PM (Saturday’s 08:30 AM to 12:00 Midday on a Rota)Location: RochesterWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you:25 days of annual leaveAccess to our enhanced pension schemeFree physiotherapy serviceDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health;so you can lean on us whenever you need toOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewardsWhat you'll be doing:Ensure Quality, Health, Safety and Environment remains the number one priority withinthe transport operation, providing a safe workplace for employees.Manage the service delivery on a daily basis, including the dynamic planning of work tovehicles / routes, proactively communicating with customers, maintaining contact withdrivers throughout the day, and undertaking debriefsEnsure that Service excellence is delivered, this includes:Delivery of service.Recovery (next working day) and communication of non-service/missed liftswithin company parameters.Assist the Service Manager to identify routing efficiencies and capacity.Effective container stock level control and customer and driver communication.Assist the Service Manager to ensure People management processes and proceduresare adhered to in line with company policies.Deliver Toolbox Talks to drivers and operatives.Conduct first stage formal investigations into accidents and incidents as directed by theService Manager.Adhere to and comply with all aspects of Operator Licence obligations.Manage the day to day activities of all drivers at the depot including compliance,performance and leave entitlementsWork closely with the Service Manage to deliver depot KPI’sEnsure that all safety concerns and near misses are logged on Ecoonline and closed offwithin the company’s agreed timescales and quality feedback is provided to originators.What we're looking for:Educated to O-level standard or equivalent experience, with excellent communication and good IT literacyCPC (Certificate of Professional Competence) holder - desirableIOSH (Institute of Occupational Safety and Health) - desirable, but could also be obtained during the roleDriving License and own vehicle requiredWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.