Service Coordinator

Veolia; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days of annual leave

Access to company pension scheme

Employee financial wellbeing support

Discounts on groceries and retailers

Resources for physical, mental, and financial health

Paid volunteer day annually

Ongoing training and development opportunities

Job summary

Veolia is seeking a Transport Service Coordinator based in Basingstoke, England. In this role, you will manage service delivery, allocate work dynamically, and engage with both staff and customers to ensure operational efficiency.

Key qualifications include knowledge of transport compliance, strong communication skills, and the ability to manage a busy workload. The position also offers a competitive salary, annual performance bonus, and several employee benefits.

Qualifications

• Understanding of transport compliance and WTD.
• Good communication skills with people of all levels.
• Ability to organize a busy workload and operate at a fast pace.

Responsibilities

• Manage service delivery and allocate work to vehicles/routes.
• Communicate with customers and stakeholders regularly.
• Complete debriefs with frontline staff and report updates.

Skills

Communication skills

Transport compliance understanding

Organizational skills

IT skills

Job description

Transport Service Coordinator

Salary: Competitive salary, with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm

Location: Basingstoke, RG24 8FB

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

Essential qualifications:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace; working with a quality management system e.g. ISO Managing transport compliance
• Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable qualifications:

• Previous experience operating within a similar industry; waste/transport/logistics