Service Coordinator

Optimum Patient Care Global Limited; Norwich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Optimum Patient Care Global Limited seeks a Service Coordinator to maximise impact on quality improvement and research within primary care. You will engage with GP practices, supporting involvement in quality improvement programs and clinical research, ensuring efficient communication and coordination.

The role is hybrid (office Mon/Wed/Fri; home Tue/Thu) with occasional UK travel; offices in Norwich or Oakington, Cambridge. Experience in primary healthcare and research is valued.

Qualifications

• Experience coordinating GP practices or primary care projects.
• Strong written and verbal communication skills.
• Proven ability to work independently and as part of a team.

Responsibilities

• Recruit and coordinate GP sites and maintain professional relationships.
• Act as main point of contact for GP sites.
• Record information accurately on relevant platforms.
• Support project documentation and stakeholder liaison.
• Proficiency with IT systems including Office 365.
• Demonstrate strong organisational and time management skills.

Skills

Communication skills

Organisational skills

Team coordination

Tools

Office 365

Job description

Optimum Patient Care is a not-for-profit, social enterprise, working to improve the diagnosis, treatment and management of chronic diseases. We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate improvements care, especially for those with chronic respiratory conditions.

As a Service Coordinator, you will play a key role in maximising OPC's impact on quality improvement and research within primary care. You will engage with GP practices, supporting their involvement in quality improvement (QI) programs and clinical research, ensuring efficient communication and coordination throughout.

The role is offered on a hybrid basis (Monday, Wednesday and Friday in the office, Tuesday and Thursday at home) with occasional travel to clinics across the UK. Our offices are based in our central Norwich or Oakington, Cambridge office.

Key Responsibilities:

Recruit and coordinate GP sites and ensure regular communication and professional relationships.

Act as point of contact for our GP sites.

Record information accurately on the relevant platforms.

Support the implementation of project documentation

Liaise with Project Stakeholders

Proficiency with IT systems including Office 365

Excellent written and verbal communication skills.

Strong organisational and time management skills, high attention to detail.

Ability to work proactively, independently, and as part of a team.

The ability to develop strong collaborative relationships with stakeholders.

Enthusiastic and motivated to learn and takes personal responsibility to do so.

Experience of working in the primary healthcare sector.

Interest or experience in research activities.

Formal interview via Microsoft Teams or in person (or both).