Service Coordinator

Optimum Patient Care Limited; Norwich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Optimum Patient Care Limited is seeking a Service Coordinator to maximise impact on quality improvement and research within primary care. You will engage GP practices, coordinate involvement in QI programs, and ensure efficient communication and workflow.

The role is hybrid with office days and home-working, with occasional UK travel to clinics. Key responsibilities include recruiting GP sites, maintaining relationships, documenting activities, and liaising with stakeholders.

Qualifications

• Experience in the primary healthcare sector.
• Interest or experience in research activities.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to work proactively, independently, and as part of a team.

Responsibilities

• Recruit and coordinate GP sites and ensure regular communication and professional relationships.
• Act as point of contact for our GP sites.
• Record information accurately on the relevant platforms.
• Support the implementation of project documentation.
• Liaise with Project Stakeholders.
• Proficiency with IT systems including Office 365.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills, high attention to detail.

Skills

Communication skills

Time management

Teamwork

Proactivity

Tools

Office 365

Job description

Optimum Patient Care is a not-for-profit, social enterprise, working to improve the diagnosis, treatment and management of chronic diseases. We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate improvements care, especially for those with chronic respiratory conditions.

As a Service Coordinator, you will play a key role in maximising OPC’s impact on quality improvement and research within primary care. You will engage with GP practices, supporting their involvement in quality improvement (QI) programs and clinical research, ensuring efficient communication and coordination throughout.

The role is offered on a hybrid basis (Monday, Wednesday and Friday in the office, Tuesday and Thursday at home) with occasional travel to clinics across the UK. Our offices are based in our central Norwich or Oakington, Cambridge office.

Key Responsibilities:

Recruit and coordinate GP sites and ensure regular communication and professional relationships.

Act as point of contact for our GP sites.

Record information accurately on the relevant platforms.

Support the implementation of project documentation

Liaise with Project Stakeholders

Proficiency with IT systems including Office 365

Excellent written and verbal communication skills.

Strong organisational and time management skills, high attention to detail.

Ability to work proactively, independently, and as part of a team.

The ability to develop strong collaborative relationships with stakeholders.

Enthusiastic and motivated to learn and takes personal responsibility to do so.

Experience of working in the primary healthcare sector.

Interest or experience in research activities.

Formal interview via Microsoft Teams or in person (or both).

This is a fantastic opportunity to join a dedicated team working to make a real difference in the care and treatment of patients across the UK.