Service Coordinator

CSMS-IPA, Inc.; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Northampton seeks an experienced Service Coordinator. This dynamic role supports the Service Department, engaging with customers and managing administrative tasks. Ideal for those with strong organizational skills and previous customer service experience. Join this growing business for an exciting opportunity.

Benefits

Private Medical Insurance

Death in Service

Pension scheme

Holidays: 23 days plus Statutory days

Qualifications

• Customer service and administration experience is essential.
• Must be highly organized.
• Excellent written & verbal communication skills required.

Responsibilities

• Liaising with customers - notifying customers of visits.
• Raising jobs and call outs.
• Setting up new customers and contracts.

Skills

Organizational skills

PC skills

Written communication

Verbal communication

Job description

Duties

We are working exclusively with a Northampton based company looking to recruit an experienced Service Coordinator for this busy and varied role.Working in this friendly, established business, you will report to the Service Manager duties include:

The Role

To support the Service Department with administration and customer service.

Duties And Responsibilities

• Liaising with customers - notifying customers of visits
• Raising jobs and call outs
• Setting up new customers and contracts. Requesting new customer forms where applicable
• Assisting service manager with customer reports
• Answering telephone - assisting customers/engineers with enquiries and re-directing calls to correct department/person where necessary
• Responsible for dept email inbox
• Saving reports to job/contract file and adding to system
• Sending copies of paperwork and dealing with emails with various customer queries.
• Assisting with any administration duties
  
  

This is a great opportunity for someone who welcomes a fast paced and exciting environment in a growing business.

The ideal candidate will highly organised and will need good PC skills and have excellent written & verbal communication skills as you will be liaising with both staff and clients to ensure the administration is delivered to a high level. Previous customer service and administration experience is essential.

Remuneration

Salary: £25,000 - £30,000 per annum depending on experience

Hours: 8am 4:30pm Monday to Friday 40 hours per week Office based

Holidays: 23 days plus Statutory days

Benefits: Private Medical Insurance and Death in Service after qualifying period, Pension scheme

Debbie Burbage Recruitment is committed to equal opportunities and diversity. Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy.

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