Service Coordinator

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise en pleine croissance recherche un Service Coordinator pour rejoindre son équipe à Newcastle. Le candidat sera responsable de la gestion des services techniques, en assurant un service client de haute qualité tout en accomplissant des tâches administratives. Une bonne maîtrise de Microsoft Office et une expérience pertinente seront des atouts précieux pour réussir dans ce rôle.

Qualifications

• Expérience dans un environnement administratif similaire est avantageuse.
• Fort désir de fournir un excellent service client.
• Capacité à maintenir des compétences techniques à travers le développement.

Responsibilities

• Premier point de contact pour les clients internes et externes.
• Rapport technique sur les fautes et planification des ressources.
• Maintenir l'exactitude des données dans tous les aspects.
• Administrer les plaintes liées au service.

Skills

Customer-focused

Communication

Technical skills

Problem-solving

Attention to detail

Education

Suitable education for a fast-paced administrative environment

Tools

Microsoft Office

Job description

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Service Coordinator, Newcastle-upon-Tyne, Tyne and Wear

Client: Vantive

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

We are currently seeking an experienced Service Coordinator to join our team in Newcastle.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing prompt and excellent service to all UK and Ireland Technical Services customers.

The Technical Service Coordinator will also ensure all administrative tasks related to UKI Technical Service activities are maintained according to required processes.

Technical Service Coordinator & Administration:

• Provide world-class responses to all Technical Service activities, including:
• Technical fault reporting & resource planning
• Updating databases with service information
• Maintaining service contracts
• Processing parts and pricing requests
• Managing device loan pool information
• Administering service-related complaints
• Responding to and communicating proactively with customers via telephone and email

General:

• Maintain and extend personal and team technical skills through development and training
• Establish and maintain communication and partnerships with customers and team members
• Ensure data accuracy in all work aspects
• Perform additional roles/duties as requested by Supervisor/Manager
• Adhere to all Quality and EHS standards

Education/Experience:

• Suitable education for a fast-paced administrative environment
• Proficiency in Microsoft Office and other administration tools
• Experience in a similar environment is advantageous
• Strong desire to deliver excellent customer service

Computer Skills:

Microsoft Office

Functional Requirements & Competencies:

• Customer-focused and communicative
• Disciplined, independent, yet a team player
• Driven to deliver high-quality service
• Compliant with regulations and standards, safeguarding Vantive's reputation