Senior Customer Service Coordinator

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading company in Newcastle upon Tyne is seeking a Senior Customer Service Coordinator to enhance their customer services department. The ideal candidate will provide leadership and administrative support to a dedicated team, ensuring excellent communication with customers and maintaining professionalism under pressure. Experience in managing customer-focused teams and proficiency in relevant software are key requirements for this role.

Qualifications

• Experience managing small customer-focused teams.
• Knowledge of client confidentiality.
• Strong administrative skills with proficiency in Excel and Word.

Responsibilities

• Support customer services with key administrative duties.
• Manage and guide the Customer Service Coordinator team.
• Communicate professionally with customers and manage expectations.

Skills

Leadership

Empathy

Communication

Reporting skills

Tools

Excel

Word

PowerPoint

Job description

Job Title: Senior Customer Service Coordinator

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description

Main Function: To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators.
• Provide daily support and guidance to Customer Service Coordinators.
• Communicate effectively and professionally with customers to manage expectations.
• Issue Miller documentation as needed to assist homeowners with their new homes.
• Handle all incoming communications promptly and record interactions in the system.
• Maintain professionalism and uphold company values in all interactions, even under pressure.

Key Capabilities Required

Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department.
• Ability to prioritize administrative tasks.
• Supervisory skills for co-ordinator workload.
• Ability to work independently and as part of a team.
• Empathy and understanding towards customers, balancing business needs.
• Strong reporting skills, both written and numerical.
• Proficiency with Excel, Word, and PowerPoint.
• Ability to build professional relationships internally and externally.
• Effective written and electronic communication skills.

Behavioral Attributes

• Trustworthy, honest, and providing constructive feedback.
• Commercial awareness.
• Controlled and dignified demeanor.

Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams.
• Experience handling client and company confidentiality.
• Proficiency in Word and Excel with strong administrative skills.