Senior Customer Service Coordinator

JR United Kingdom; Newton Aycliffe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the customer service sector is seeking a motivated individual to join their team. The role involves supervising customer service coordinators, ensuring efficient communication, and supporting a small team. The ideal candidate will possess strong leadership skills and a background in customer relations. This is an excellent opportunity for those looking to advance their management career in a dynamic environment.

Qualifications

• Ability to lead and support a customer service team.
• Experience in managing small teams and ensuring confidentiality.
• Strong written and verbal communication skills.

Responsibilities

• Provide management and support to Customer Service Co-ordinators.
• Communicate effectively with customers to manage expectations.
• Record incoming communications and issue documentation as necessary.

Skills

Leadership

Customer Service

Communication

Administrative Skills

Education

Experience in managing customer-focused teams

Tools

Excel

Word

PowerPoint

Job description

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to lead and support Customer Service Department
• Ability to prioritise key administrative functions.
• Ability to supervise co-ordinator workload.
• Ability to work individually and/or part of a team
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Dignified

(3) Knowledge, Experience and Qualification

• Experience in managing small customer focused teams
• Experience of client and company confidentiality
• Computer literate (especially Word & Excel) with good administrative skills essential