Service Coordinator

Confidential; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Financial wellbeing support (Stream)

Employee discounts

Health & wellbeing resources

Volunteer day

Training & development

Job summary

Veolia is recruiting for a Transport Service Coordinator in Basingstoke. The role involves day-to-day management of service delivery, coordinating vehicle routes, and maintaining close contact with drivers and customers to provide updates and resolve issues.

Key requirements include knowledge of transport compliance and WTD, excellent communication, and the ability to manage a busy workload with IT tools, including Google Workspace.

Qualifications

• Understand transport compliance and WTD.
• Good communication with drivers, frontline staff and customers.
• Able to organise a busy workload and operate at a fast pace with a quality system (ISO).
• Experienced IT skills and ability to adapt to Google operating systems.

Responsibilities

• Day-to-day management of service delivery and route allocation.
• Communicating with customers and stakeholders, providing status updates.
• Conduct debriefs with frontline staff and report actions or updates.

Skills

Transport compliance

WTD

Communication

Workload planning

IT skills (Google)

Tools

Google Workspace

Job description

Transport Service Coordinator
Salary: Competitive salary with an annual performance bonus (15%) plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8:30am - 5pm
Location: Basingstoke, RG24 8 FB
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on‑site (WTD, O'licence and transport compliance)

What we're looking for;

Essential

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance.
• Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.