Service Coordinator

Veolia Group; Lincoln; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy

Employee discounts

Health & wellbeing resources

Training & development opportunities

Earned pay access

Job summary

Veolia Group in Lincoln is recruiting for a depot/transport coordinator to oversee daily service delivery, route planning and driver management. You will ensure safety and compliance across operations, coordinate communication with customers and drivers, and support continuous improvement of depot KPIs.

Ideal candidates will have strong knowledge of transport compliance, WTD, ISO systems, and be proficient with IT and Google Workspace.

Qualifications

• Understanding of transport compliance and Working Time Directive (WTD).
• Strong communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at a fast pace.
• Experience with quality management systems (ISO).
• Proficiency with IT and Google Workspace.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains a priority within the transport operation.
• Manage daily service delivery including dynamic route planning and driver communication.
• Assist the Service Manager to identify routing efficiencies and capacity.
• Control container stock levels and maintain driver/customer communication.
• Deliver Toolbox Talks to drivers and operatives.
• Conduct first stage investigations into accidents and incidents as directed.
• Ensure compliance with Operator Licence obligations.
• Oversee day-to-day activities of drivers at the depot including performance and leave entitlements.
• Collaborate with the Service Manager to deliver depot KPI’s.
• Log safety concerns in Ecoonline and ensure timely closure.

Skills

Transport compliance

WTD compliance

Communication skills

Organisation

ISO quality management

IT skills

Google Workspace

Job description

Ready to find the right role for you?Salary: £28,499.00 per annum plus Bonus & Veolia benefitsHours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PMLocation: Lincoln, LN1 1DSWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you;25 days of annual leaveAccess to our enhanced pension schemeFree physiotherapy serviceDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewardsWhat you'll be doing; Ensure Quality, Health, Safety and Environment remains the number one prioritywithin the transport operation, providing a safe workplace for employees. Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs Ensure that Service excellence is delivered, this includes: Delivery of service. Recovery (next working day) and communication of non-service/missed lifts within company parameters Assist the Service Manager to identify routing efficiencies and capacity. Effective container stock level control and customer and driver communication Assist the Service Manager to ensure People management processes andprocedures are adhered to in line with company policies Deliver Toolbox Talks to drivers and operatives Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager Adhere to and comply with all aspects of Operator Licence obligations Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements Work closely with the Service Manage to deliver depot KPI’s Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originatorsWhat we're looking for;Essential:Able to demonstrate an understanding of transport compliance and WTDGood communication skills communicating with people of all levels including drivers, front line employees and customersAbility to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance.Experienced IT Skills, and the ability to adapt to Google operating systemsDesirable:Previous experience operating within a similar industry; waste/transport/logisticsWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.