Service Coordinator

Swarco Traffic Holding AG; Hemel Hempstead; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Career development

Training and development

Global organisation

Supportive environment

Job summary

SWARCO in Hemel Hempstead is seeking a Service Co-Ordinator to plan and coordinate field service activities across the EV charging team. You will schedule maintenance, allocate tasks to engineers, and ensure timely updates to customers, while maintaining contractual SLAs.

The role emphasizes strong organisation, proactive communication, and the ability to manage multiple priorities in a hybrid, UK-based environment.

Qualifications

• Experience in service coordination, scheduling or customer support.
• Strong planning and prioritisation abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.
• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.

Skills

Communication

Scheduling

Organisational skills

IT systems proficiency

Customer service

UK work rights

Tools

CRM systems

Service management platforms

Job description

Location: Hemel Hempstead, HERTFORDSHIRE, United Kingdom | Full-time | Hybrid

Company Description

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused Service Co-Ordinator to join our Evolt Charging team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service. You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.

As a Service Co-Ordinator, you will:

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

Service Coordination

• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.

Customer Service

• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage customer expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.

Administration

• Raise, manage, and close service tasks across internal and customer systems.
• Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
• Confirm parts availability and dispatch prior to scheduling work.
• Maintain accurate service records and documentation.

Weekly Activities

• Add commissioned assets and service agreements into company systems.
• Follow up outstanding actions with third-party suppliers and contractors.
• Review and manage overdue or incomplete service tickets.
• Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

• Opportunity to work within a growing and innovative smart mobility and EV charging business.
• Career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Hybrid working opportunities and flexible working arrangements where appropriate.

Profile

• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Ability to manage competing priorities and deadlines effectively.
• Competent user of multiple IT systems and service management platforms.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and commitment to maintaining accurate records.
• Good geographical knowledge to support efficient scheduling of field engineers.
• Reliable, proactive, and adaptable approach to work.
• Right to live and work in the UK.
• Experience working within a service coordination, scheduling, or customer support environment.
• Experience supporting field-based engineering teams.
• Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
• Familiarity with CRM, ticketing, or field service management systems.

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