Service Coordinator

SWARCO ITS; Hemel Hempstead; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

SWARCO Evolt Charging in Hemel Hempstead is seeking an organised and customer-focused Service Co-Ordinator to join our EV charging team. You will plan and schedule field service activities, allocate work orders, coordinate engineers, parts and equipment, and keep customers informed with timely updates.

You will ensure preventative maintenance aligns with annual schedules, manage records across service systems, and support the wider service team to deliver an outstanding customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Proven customer service skills.
• Ability to manage competing priorities and deadlines.
• Competent user of multiple IT systems and service management platforms.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and commitment to maintaining accurate records.
• Good geographical knowledge to support efficient scheduling of field engineers.

Responsibilities

• Schedule planned maintenance, repairs and reactive service visits.
• Allocate work orders to field service engineers based on availability, location and priority.
• Coordinate technicians, parts and equipment to support service delivery.
• Ensure preventative maintenance and RCD testing are completed per annual schedules.
• Respond to customer enquiries promptly and professionally.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.
• Raise, manage and close service tasks across internal and customer systems.
• Update service trackers for planned maintenance and fault tickets.

Skills

Communication skills

Planning & scheduling

Customer service

Prioritisation

IT systems knowledge

Independent & collaborative

Attention to detail

Geographical knowledge

Reliability & adaptability

Tools

CRM systems

Ticketing systems

Field service management software

Job description

Company Description

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused Service Co-Ordinator to join our Evolt Charging team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service. You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.

Challenge

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

Service Coordination

• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.

Customer Service

• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage customer expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.

Administration

• Raise, manage, and close service tasks across internal and customer systems.
• Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
• Confirm parts availability and dispatch prior to scheduling work.
• Maintain accurate service records and documentation.

Weekly Activities

• Add commissioned assets and service agreements into company systems.
• Follow up outstanding actions with third-party suppliers and contractors.
• Review and manage overdue or incomplete service tickets.
• Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

• Opportunity to work within a growing and innovative smart mobility and EV charging business.
• Career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Hybrid working opportunities and flexible working arrangements where appropriate.

Profile

Essential

• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Proven customer service skills.
• Ability to manage competing priorities and deadlines effectively.
• Competent user of multiple IT systems and service management platforms.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and commitment to maintaining accurate records.
• Good geographical knowledge to support efficient scheduling of field engineers.
• Reliable, proactive, and adaptable approach to work.
• Right to live and work in the UK.

Desirable

• Experience working within a service coordination, scheduling, or customer support environment.
• Experience supporting field-based engineering teams.
• Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
• Familiarity with CRM, ticketing, or field service management systems.

Benefits

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Therefore, successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long-term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

SWARCO is growing. Grow with us. The online application can be submitted with just a few clicks. We look forward to new talents who will help us shape the mobility of tomorrow.

UK03 SWARCO Evolt Charging

Spaces, The Maylands

HP2 7TG Hemel Hempstead

Information on processing of your personal data is available https://www.swarco.com/privacy-information-applicants.