Service Coordinator

Firetecnics Systems™ Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a proactive Service Coordinator to ensure efficient service operations in the fire safety sector. This role involves managing schedules, liaising with clients and engineers, and ensuring all tasks are completed on time. With over 35 years of industry experience, the company is committed to delivering reliable fire safety solutions. Join a dynamic team where your organizational skills will make a significant impact on service delivery and client satisfaction. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you.

Qualifications

• 5+ years of clerical and administrative experience in service industry.
• Proficient in MS Word and Excel.
• Experience in fire safety industry is desirable.

Responsibilities

• Allocate reactive call outs to engineers efficiently.
• Plan and schedule monthly maintenance workloads.
• Liaise with clients and engineers for service operations.

Skills

Clerical Experience

Customer Service

MS Excel

MS Word

Fire Alarm Knowledge

Tools

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Firetecnics Systems Ltd

Resourcing outstanding specialist candidates within Risk, Compliance, Safety Software and Services Experts for the built environment and workplace.

Location: London SE1

Competitive Salary + Benefits

Company Overview:

Firetecnics is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputation within the industry for over 35 years.

Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.

Expanding in London and serving the Property industry.

For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.

As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.

Role overview:

Firetecnics is seeking a proactive and highly organized Service Coordinator to join our team on a permanent basis. This is a key role in ensuring the efficient and professional delivery of our service operations. You'll work closely with engineers, clients, and internal teams to ensure all planned and reactive works are completed effectively and on time.

The role:

• Taking reactive call outs and allocating them to the relevant engineers
• Effective planning and scheduling of the monthly planned preventative maintenance workload.
• Liaising with clients to arrange appointments for engineers’ attendances
• Liaising with field engineers on jobs
• Using Microsoft packages on a daily basis e.g, Excel, Outlook
• Updating in-house systems with daily activities
• Building strong relationships with external subcontractors
• Compiling necessary paperwork from services and call outs completed
• Provide engineers reports to clients following engineers’ visits
• Requesting purchase orders from clients as and when necessary
• Updating the client portals, as necessary.
• Working alongside Operations Manager and liaising with sales team
• In addition to the above, general ad-hoc duties as required.

Qualities

The qualities required to be successful in this role are:

• An understanding or background of the fire alarm industry would be advantageous
• Excellent communicator with client as well as co-workers
• Able to allocate workload to engineers in the most efficient manner
• Able to prioritise workload, even under highly pressurised circumstances
• Able to motivate engineers
• Work under own initiative.
• Perform tasks efficiently, with a high level of accuracy
• Driven by results
• Possess a polite and professional telephone manner.
• Proactive & Strong Self-Motivation
• Fast/Efficient Learner.
• Commercially minded

Skills

• A Minimum 5 years of proven clerical and administrative experience in the service industry
• Proficient in MS word, excel etc
• Experience within the fire safety industry is highly desirable but not essential.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Engineering, and Administrative

• Industries

  Engineering Services, Fire Protection, and Facilities Services

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