Service Coordinator

JR United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Crawley is seeking an experienced Service Coordinator to provide exceptional customer service and manage administrative tasks linked to the Technical Services department. This role involves maintaining service contracts, processing requests, and ensuring effective communication with both internal and external customers.

Qualifications

• Experience in a similar environment preferred.
• Competence in Microsoft Office and administration tasks.
• Desire to provide excellent service.

Responsibilities

• First point of contact for customers, ensuring excellent service.
• Handle technical fault reporting and resource planning.
• Maintain administrative tasks for Technical Service activities.

Skills

Customer-focused

Communicative

Disciplined

Team player

Service delivery

Education

Education sufficient for fast-paced administration environment

Tools

Microsoft Office

Job description

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Service Coordinator, Crawley, West Sussex

Client:

Vantive

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

The Technical Service Coordinator shall also ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained as per the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintain and extend own and others' skill base and technical knowledge through personal development and training.
• Establish & maintain communication & partnership with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS elements.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation