Service Coordinator

JR United Kingdom; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery manufacturer is seeking a Service Coordinator/Manager to join their team in Kings Norton. This office-based role with occasional customer visits focuses on delivering high-quality customer service and managing spare parts supply for various machinery solutions. Ideal candidates will have experience in after-sales services within an engineering context.

Benefits

Pension

25 days annual leave

Qualifications

• Experience as service coordinator, service supervisor, or similar role.
• Full driving licence and willingness to travel to customers as required.
• Background in spare parts and after-sales service is ideal.

Responsibilities

• Manage after-sales service and spare parts supply for machinery.
• Provide high-level customer service and relationship management.
• Visit customers to ensure satisfaction post-sale.

Skills

Communication

Organisation

Customer Relationship Management

Job description

Social network you want to login/join with:

Service Coordinator / Service Manager - Kings Norton

Salary £30K - £40K, 37.5 hours per week, pension, 25 days

To manage after-sales service and spare parts supply. A customer service-based role for a machinery manufacturer. Also involves visiting customers.

The role

• A non-technical role providing high-level, proactive customer service for the supply of spare parts and maintenance services
• Typically office-based with occasional customer visits
• Customer relationship and account management
• Visiting customers post-sale of machinery solutions
• Ensuring spare parts are delivered on time

The company

An innovative designer and manufacturer of automation machinery using in manufacturing sectors such as automotive, food production, logistics.

Requirements

• Service coordinator or service manager within an engineering environment
• Ideally, a background in spare parts and after-sales service
• Full driving licence and willingness to travel to customers as required
• Excellent organisation and communication skills
• Must have previous experience as; service coordinator, service supervisor, after sales manager, service manager, spares manager or similar