Service Coordinator

Bromford Housing Group; Chipping Sodbury; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Salary pro rata

Pension up to 10%

Life assurance

Wellbeing support

Flexible working

Job summary

Bromford Housing Group is seeking an experienced Service Coordinator to join our Service Delivery Team in Chipping Sodbury. You will plan daily schedules for heating engineers and coordinate end-to-end service delivery, managing urgent and routine work with emphasis on safety and compliance.

You’ll liaise with customers, engineers and suppliers, monitor progress via digital scheduling platforms, and compile KPI and customer satisfaction data.

Qualifications

• Experience coordinating service delivery and scheduling
• Ability to manage competing priorities
• Strong IT skills
• Excellent communication and interpersonal skills

Responsibilities

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising between customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with compiling performance reports, including KPIs and customer satisfaction data
• Hands‑on work with real impact in local communities
• Supported by a professional, inclusive, and safety‑focused team
• Opportunities for career development and further training
• Collaborative and values‑driven environment
• Experience in service coordination, planning, compliance, or a similar fast‑paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly, professional attitude
• Strong organisational skills and attention to detail

Skills

Planning

Coordination

IT skills

Communication

Organisational skills

Teamwork

Tools

Scheduling platforms

Job description

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This role will be based on the office 5 days per week.You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.

Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

What You’ll Get:

• £30,572.91 per year (pro rata) with annual review
• 27 days annual leave + bank holidays (pro rata), with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Flexible working options available

What You’ll Be Doing:

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising between customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with compiling performance reports, including KPIs and customer satisfaction data
• Hands‑on work with real impact in local communities
• Supported by a professional, inclusive, and safety‑focused team
• Opportunities for career development and further training
• Collaborative and values‑driven environment
• Experience in service coordination, planning, compliance, or a similar fast‑paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly, professional attitude
• Strong organisational skills and attention to detail

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters

The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future‑ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.